Night Manager
- Dublin
- Permanent
- Full-time
- Free employee meals on duty
- 50% Off F&B in all properties
- €/£60 employee rate on rooms for all Dalata-owned hotels
- 30% off rate for your Friends & Family
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme.
- Cycle to Work Scheme/Transport Schemes
- SAYE (Save As You Earn Scheme)
- Pension access (Ask your HR Manager for local pension information)
- Development Opportunities through our Dalata Academy- support your career journey
- Staff Appreciation Initiatives, fun team-building activities and regular charity events
- Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
- Guest relations
- Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
- Performed front Office duties, including running the night audit report and check-in and checking out guests
- Managing the team of Night Porters and their nightly tasks
- Food & Beverage service at night
- Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
- Lead and develop the Night team, making sure that they become prepared for the next step in their career.
- Contribute to the strategic running of the hotel.
- 2 -3 years in a similar night or reception role
- Excellent knowledge of the hotel business
- Previous hospitality experience is essential
- Good computer skills and knowledge of Opera is
- Knowledge and experience of using the Brilliant electronic front office system
- Excellent skills in People leadership and development.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their initiative, as well as being capable of working as part of a team