Area Manager

• Monday – Friday (flexible)
• Evening site visits required

• Act as the first point of contact for assigned clients, taking full ownership of the contract portfolio.
• Build and maintain strong client relationships to support contract retention and growth.
• Provide effective and timely reporting to the Client Services Manager.
• Conduct regular site visits to ensure contracts operate in line with agreed specifications and budgets.
• Carry out regular site audits and implement corrective actions where required.
• Ensure all operational KPIs and Service Level Agreements are met or exceeded.
• Manage, train, and support on-site operational staff to maintain high service standards.
• Assist with site familiarisation and deliver initial and ongoing training for newly employed staff.
• Support site-specific recruitment in line with operational requirements.
• Escalate HR-related issues to the HR Department in a timely and appropriate manner.
• Complete payroll-related documentation accurately and on time.
• Arrange annual leave and absence cover to ensure service continuity.
• Complete and maintain all required documentation, including inductions, policies, procedures, risk assessments, and incident reports.
• Ensure health and safety standards are applied at all times in line with current legislation and the Company Handbook.
• Promote and enforce safe working practices across all sites.
• Manage stock control and oversee the use of computerised stock systems where applicable.
• Meet regularly with Site Supervisors to review performance and maintain high standards.
• Provide detailed and accurate information relating to ad hoc project works, additional service requirements, and quotations.

• Fluent English, both written and verbal.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills, with the ability to prioritise under pressure.
• Proven ability to multitask and work on own initiative.
• Professional appearance with a calm, confident, and approachable manner.
• Strong problem-solving skills with a practical and diligent approach.
• Ability to listen to employees and clients and resolve issues diplomatically.
• Flexible attitude to work, including evening site visits.
• Full clean driving licence and ability to travel between sites safely and responsibly.
• Strong computer literacy is essential, with proficiency in Word, Excel, and Outlook.
• Experience with computerised stock systems is desirable.

• Minimum of 2 years’ experience in a similar role.
• Industry-specific experience is highly desirable.
• SAP experience is advantageous.
• Manual Handling training is desirable.

• Company mobile phone
• Company vehicle
• Company laptop

Samsic Facility