Reception / Front of House Manager
Dental Tech Ltd
- Terenure, Dublin
- Permanent
- Full-time
- Creating and Overseeing the schedules for our clinics and booking patients across the departments to ensure a tight schedule
- Managing our patient booking system and improving attendance
- Organising and managing the incoming and outgoing lab work for patients to ensure efficiency and smooth delivery of care to our clients
- Reception/administration duties including phone answering, patient set up, ensuring the reception and all patient areas are clean and up to standard for our patients at all times, rebooking patients, managing payments and other duties associated with the reception
- Offering all of our new and existing patients a 5 star service.
- Ensuring that all patients receive a genuine, warm, friendly and courteous welcome on arrival and throughout their stay.
- Managing incoming calls (External and Internal) from multiple lines
- Responding to all queries and requests in an appropriate and timely manner.
- Following proper opening and closing procedures for each shift
- Working closely with our nursing home and patient CRMs
- Will have experience in the dental industry and have a strong understanding of dental and denture appointments
- Will have a strong focus on providing consistently high standards of customer service, administration and team-work
- Must be highly efficient and organised
- Self Starter/Superior Customer Service.
- Must have very confident communication manner
- Must have the ability to multi-task in fast-paced environment
- Previous experience in a service industry such as dental/medical or pharma is essential
- A working knowledge of Microsoft Applications (word and excel) and Outlook systems is a necessity.
- Experience with appointment booking systems would be a distinct advantage.
- Attractive terms and salary
- Full Time Position Monday to Friday – excellent work/life balance
- Financially supported training
- Development and Progression Opportunities
- Clinical support & guidance
- Modern practice and State of the art digital equipment
- Uniform provided
- Amazing Team Culture (award winning as nominated by our own team)