Investigation Specialist with English & Dutch, KYC
Amazon
- Ireland
- Permanent
- Full-time
As part of your role, you will have the opportunity to:
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer's, or merchants.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Consistently achieve/exceed weekly productivity and quality standards.
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs andbuilds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.We are open to hiring candidates to work out of one of the following locations:Virtual Location - IRLBASIC QUALIFICATIONS
- Proficiency in both English and Dutch with an ability to compose grammatically correct, concise and accurate written responses.
- Experience working with Microsoft Office including Outlook, Word and Excel.
- Previous work experience in a customer service/retail environment.
- Knowledge of or experience in a fraud/risk management environment.
- Experience in insurance, finance, data analysis, research, translation or training.
- Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Self-disciplined, diligent, proactive and detail oriented.
- Excellent problem-solving skills.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.