IT Systems Admin and Support Specialist

Cork
Permanent
Full-time

1 month ago

Job descriptionLocation: Head Office - Blackrock/Mahon, Cork CityReports to: Head of FinanceType: Full-time, PermanentWard Personnel is a highly successful and award-winning recruitment agency, headquartered in Cork, with offices in Dublin and internationally in Poland and Denmark. We specialise in supplying staff to the Construction and Mechanical & Electrical sectors.As part of our continued ambitious growth plans, we are now recruiting for an IT Systems Admin and Support Specialist to join our team in Cork.This newly created, hands-on role is ideal for someone with 2-3 years' experience who wants to own the day-to-day IT function, help deliver practical IT improvements, and grow into a broader IT operations role over time.What You'll Be DoingDay-to-Day IT Support & Administration

Be the go-to support person for our team of 40+ staff across 4 offices
Provide full support on Microsoft 365, including laptops, mobile phones, printers, softphones, and security tools
Manage user setup, troubleshooting, and licensing across our internal tech stack:
Microsoft 365 (including upcoming Windows 11 upgrade & SharePoint rollout)
Recruit CRM (our recruitment system)
Wardal (our in-house timesheet and invoicing system)
QuickBooks, Dropbox, Google Drive, NitroPro

Systems & Vendor Management

Own the relationship with our external IT provider and aim to enhance and optimise our outsourcing model over time.
Track and manage hardware, licences, and renewals
Support IT budgeting and procurement alongside the Head of Finance

Projects & Improvement Work

Lead and deliver at least one IT improvement project in your first 6-12 months
Assist with internal dashboards, AI tools, and process automation where required
Work closely with the Marketing team to manage all aspects of our website and adopt a continuous improvement approach to same.
Document IT policies and procedures in collaboration with Compliance

Training & Collaboration

Train and support team members to get the most from our systems
Work closely with the Compliance and Finance teams - and be available to support staff across the business as needed

About YouWe're looking for a solid generalist who can hit the ground running and grow with the role.You will:

Have 2-3 years' experience in IT support or systems admin, and hold a relevant IT qualification
Be highly competent with Microsoft 365 administration
Have experience with or be confident quickly learning systems like Recruit CRM, QuickBooks, Dropbox/Google Drive
Be hands-on, comfortable rolling up your sleeves to deal with devices, connectivity, security, and user queries
Be proactive, positive, and calm under pressure
Be a team player - you'll thrive in a business where everyone is respected
Have good written and verbal communication skills, and be comfortable delivering basic training and documentation

Why Join Us?

A newly created role - you'll shape how IT runs across the business
Competitive salary, year-end bonus and pension
Excellent training and support - but with real autonomy to own your area
A great team culture and strong sense of purpose as we continue to scale.

Ward Personnel is an equal opportunities employer. Please send your CV to Padraig Murray, Head of Finance at pmurray@wardpersonnel.com if you are interested in applying.Job Types: Full-time, PermanentAdditional pay:

Bonus pay
Yearly bonus

Benefits:

Bike to work scheme
Company pension
On-site parking
Sick pay

Schedule:

Day shift
Monday to Friday
No weekends

Work Location: In personReference ID: CLT1494

Ward Personnel

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