Recruitment Operations Manager

• Leadership: Provide leadership, guidance, and mentorship to a team of recruitment consultants, fostering a high-performance culture focused on achieving sales targets and delivering exceptional client service.
• Sales Culture: Develop and maintain a strong sales culture within the team, motivating consultants to exceed sales targets, identify new business opportunities, and deliver innovative solutions to clients' workforce needs.
• Client Relationship Management: Build and nurture strong relationships with key clients in the Irish healthcare market, understanding their needs, challenges, and preferences to ensure the delivery of tailored recruitment solutions that meet or exceed expectations.
• Candidate and Client Service: Ensure high levels of candidate and client service to provide a best-in-class experience, addressing inquiries, resolving issues, and proactively seeking feedback to continuously improve the recruitment process.
• Lean Process Improvement: Focus on Lean process improvement methodologies to drive optimum results for both candidates and clients. Collaborate with the Operational Excellence team to identify inefficiencies, streamline processes, and enhance the overall customer experience.
• Market Understanding: Stay abreast of market trends, competitor activity, and regulatory changes affecting the healthcare sector, providing insights and recommendations to drive business growth and maintain a competitive edge.
• Understanding Customers' Needs: Work closely with clients to understand their needs of today and tomorrow, anticipating future requirements and developing proactive recruitment strategies to address them effectively.
• Talent Acquisition and Compliance: Collaborate with Talent Acquisition and compliance teams to ensure that recruitment plans are developed and executed to meet our client temp requirements, adhering to relevant regulations and hitting key fulfillment metrics.
• Performance Management: Monitor team performance against KPIs and sales targets, providing regular feedback, coaching, and support to ensure continuous improvement and achievement of business objectives.
• Collaboration: Collaborate closely with internal stakeholders, including recruitment teams, operations, brand, and senior management, to develop and implement strategies that drive client acquisition, retention, and revenue growth.
• Compliance: Ensure compliance with relevant legislation, industry standards, and company policies and procedures, maintaining high ethical standards and promoting a culture of integrity and professionalism within the team.

• Bachelor's degree in Business, Marketing, Healthcare Management, or related field (preferred).
• Proven track record of success in sales or client services leadership roles, preferably within the healthcare or recruitment industry. Previous experience managing Temporary Recruitment teams would be an advantage.
• Strong understanding of the Irish healthcare market, including its dynamics, challenges, and opportunities.
• Previous experience managing a team of salespeople, demonstrating effective leadership and team-building skills.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve results.
• Strategic thinker with the ability to analyse data, identify trends, and develop actionable insights and recommendations.
• Results-oriented with a focus on delivering exceptional client service and driving business growth.
• Proficiency in Microsoft Office Suite and CRM software.

TTM Healthcare