Insurance Complaints Handler

Dublin
€45,000 per year
Permanent
Full-time

3 days ago
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Location:DublinType:PermanentCategory:InsuranceSalary:salary up to 45KLocation: South Dublin- 2 days on siteFull-time | PermanentSalary: up to 45K + annual bonus + pension + insurance discounts + benefitsWe’re working with a leading insurance provider in Ireland that’s looking to bring a Complaints Handling Specialist onto their team. This is a backfill position due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in customer outcomes and regulatory compliance.What you’ll be doing:You’ll be part of the dedicated Complaints Team (currently 5 people), reporting directly into the Complaints Manager. Your main focus will be managing and investigating customer complaints—informal and formal —received through the sales channels.This role also involves:

Investigating formal complaints and preparing well-structured responses
Supporting complaints escalated to Financial Services
Identifying trends, root causes, and areas for improvement from complaint data
Flagging quality issues and sharing feedback with relevant teams
Assisting with complaint-related training and internal processes
Collaborating with quality and compliance teams as needed

What you’ll need to bring:

A qualification - Fully APA qualified is essential; CIP is preferred
Solid experience handling customer complaints—ideally in financial services or insurance
A good understanding of Consumer Protection Code (CPC) guidelines
Strong written and verbal communication skills—you’ll be drafting formal responses and speaking with various stakeholders
A high level of accuracy and attention to detail
Confidence using Microsoft Office and internal systems
A proactive, organised approach to work—you’ll be managing deadlines and multiple priorities

Why this role?This is a great opportunity to work with an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes. If you’re someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at +353 15225356 or send us your updated CV to iraia.sanchez@recruiters.ieBy applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.

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