Consumer Operations Manager

Paysafe View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 15 days ago
About PaysafePaysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.It starts here. Have a global impact on the world of payments.What Paysafe stands for:
  • Being open and honest.
  • Keeping focused.
  • Operating with Courage.
  • Pioneering the future.
Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page .How we work:Our preference is for the job holder to follow our hybrid model of 3 days a week on average per week at this office, in the heart of DublinRole SummaryThe Consumer Operations Manager supports the Chief Operating Officer as a key enabler in executing company strategy, ensuring adherence to regulatory guidelines and above all, by putting Paysafe's customers at the heart of everything we do.The impact you will have:
  • Responsible for the oversight and management of outsourced operations in respect of both Consumer and Merchant Operations for Digital Wallets (Skrill & NETELLER) Merchant Acquiring and Issuing as set out in the Paysafe Master Intercompany Services Agreement (MISA);
  • Partner with the Vendor Management Team and Service Relationship Owners to ensure robust oversight and management of internal and external Outsourcing Service Providers (OSPs);
  • Act as a key enabler of the PPSL Governance Framework by leading at the joint Operations Committee and representing the COO at other committees as requested by the COO;
  • Strive to continually enhance the Governance Framework as it pertains to Operations and Outsourcing;
  • Ensures any OSP performance issues are documented with clear Management Action Plans (MAPs) defined;
  • Demonstrated knowledge and willingness to keep informed of regulatory guidelines outlined by the Central Bank of Ireland, the European Banking Authority and other regulatory bodies;
  • Act as a Risk Champion for operations and outsourcing by contributing to the maintenance of the risk and control catalogues owned by the COO;
  • Review and input into key policies, procedures, methodologies and frameworks owned by the COO;
  • Responsible for ensuring all required Service Level Agreements (SLAs), Key Performance Indicators (KPIS) and Key Risk Indicators (KRIs) are defined in relation to services provided by OSPs;
  • Lead on issue remediation as required with OSPs;
  • Ensure all issues requiring escalation are brought to the attention of the EEA Chief Operating Officer, and in their absence to the CEO or a member of the PPSL1 Senior Management Team;
  • Championing the voice of the customer in making any decisions relating to Operations;
  • Maintain and foster relationships with OSPs as well as with the Risk, Finance, Audit, Legal/Regulatory, Product, Compliance functions both locally and within the Paysafe Group;
  • Actively participate in and/or lead projects/initiatives as requested by the COO;
  • Conduct analysis with a view to ensuring positive customer outcomes backed up by robust business processes.
What we're looking for:
  • 5+ years experience in governing 3rd party providers for outsourcing and internal operations
  • Experience collaborating with internal departments (e.g risk, compliance, finance , audit)
  • Project management expertise
A snippet of what you'll get in return:
  • Enjoy free breakfast available for you to better your mornings
  • You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
  • Don't want to use up all your holiday days? Take advantage of the opportunity to work abroad up to 2 weeks in the year from any location (subject to HR approval)
  • Let's not forget, we also offer: Private health insurance (pre-existing conditions are included, Fertility cover & Travel cover), income protection, life assurance and more.
  • Spend time with those important to you with our enhanced paid family policies.
  • Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet.
  • Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
  • Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
What to expect next:
  • Phone screen with Talent Acquisition
  • Video interview with the Hiring Manager.
  • In-person interview
  • Final HR interview with Talent Acquisition
Equal Employment OpportunityPaysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Paysafe