Area Service Coordinator
- Mallow, Co Cork
- Permanent
- Full-time
- Customer Communication: Manage customer needs from initial contact to developing and successfully rolling out a tailored service plan.
- Team Coordination: Liaise with EPS service teams to ensure efficient job arrangements and availability of correct parts prior to service works.
- Maintenance Management: Oversee both preventative and reactive maintenance programs for key customers, including relevant tendering applications.
- Scheduling: Coordinate and plan weekly schedules for service crews in collaboration with the wider team of coordinators.
- Client Liaison: Work with customer engineering teams, review service work report sheets and ensure timely invoicing in line with payment terms.
- Reporting: Communicate service reports to customers and issue proposals and recommendations for follow-up actions.
- Internal Coordination: Collaborate with internal departments to ensure all requirements for new plant and equipment repairs are assigned to jobs in conjunction with the workshop supervisor.
- Supplier Liaison: Procure correct replacement parts from suppliers.
- Emergency Response: Prioritise emergency calls and adjust work schedules accordingly while demonstrating flexibility.
- Site Visits: Conduct periodic site visits to establish customer needs and develop service delivery plans.
- Technical Proficiency: Strong technical and analytical skills with an understanding of water and wastewater treatment processes.
- Service Management: Proven ability to coordinate and manage a computerised Service Management System.
- Adaptability: Ability to adapt to rapidly changing circumstances and handle emergency callouts, adjusting work schedules as needed.
- Problem-Solving: Experience in fault finding and problem-solving in collaboration with on-site team members.
- Commercial Awareness: Strong commercial awareness to drive departmental growth and build robust customer relationships.
- Experience: 3-5 years of experience in a similar service industry role is advantageous.
- Experience: 3-5 years of experience in a similar service industry role is advantageous.
- A full clean driving license
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- CPD accredited employer
- A collaborative and supportive work environment
- Laptop or desktop and work mobile phone provided
- Flexible working options, dependent on location and role requirements
- See company website for more information on the many benefits to working in EPS Group