Returns Manager

Noel Group

  • Santry, Dublin
  • €45,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Job DescriptionEuropcar is excited to announce our new vacancy for Returns Manager in Dublin AirportThis is a permanent role with a requirement to work any 5 days over a 7-day roster on a fully flexible basis. Reporting directly to the Airport Manager, we are looking for someone who can handle a fast-paced working environment, multi-task, is energetic and has excellent attention to detail. As Returns Manager, you will be responsible for all aspects of the car return process and estimate handling of your own operation while ensuring that we are providing first class experience. You will be responsible for the development of your very own returns team while driving efficiencies as you train and develop your staff. A deep desire to work with and lead others as a team to build an operation that is both fast paced and continually improving. You will also have experience of using metrics and KPI's to drive continuous improvement, supported with fluent written and spoken English and as a great team player you will be able to excel in a fast paced and challenging environment.Benefits:
  • Competitive Salary
  • Bonus based on agreed targets
  • Company car
  • Starting 29 holidays (including bank holidays), increasing with length of service
  • Medical refund scheme
  • Enhanced statutory sick pay
  • 1.5% employer matched Pension scheme
  • Enhanced Maternity and Paternity benefits
  • Access to Hubex benefits and discounts platform
  • Life Assurance x2 basic salary
  • Employee Assistance Programme
  • Opportunities for career advancement and professional development
  • Voluntary flu vaccination voucher
  • Bike to Work Scheme
Key Responsibilities:
  • Deliver outstanding customer service with every customer transaction so as to maximise customer loyalty whilst taking full ownership of customer complaints and conflict resolution
  • Assume full ownership of the returns process for our customers including follow up communication, complaint resolution and ensure all damage check in processes are followed and in line with targets for the location
  • Responsible for making sure all staff are processing customer returns and utilising Company tools & systems to ensure the return process is adhered too.
  • Work together as a team to deliver complete Operational readiness at all times.
  • Monitor performance, spot improvement opportunities and deliver improvements so as to optimise performance, revenue and costs.
  • Regularly monitors and reviews return quality checking
  • Ensure transparency and accuracy of reporting for damage and vehicle condition
  • Hire, train, develop, motivate and evaluate the performance of your staff. Provide ongoing feedback regarding performance and expectations.
  • Looking at return volumes in advance, making sure they get dealt with in a timely manner , space management and getting the right vehicles to the valet shed by collaborating with other department managers and supervisors.
  • Rostering of all personnel to handle return volume at both Eastlands and Terminals return depots.
  • Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
  • Ad hoc duties as required.
Skills Required:
  • 2 years Management or Supervisory experience in Car rental or similar field.
  • Strong management, communications, interpersonal relationship, customer service, problem solving and analytical ability.
  • Proficient in Microsoft Excel
  • Motivated self-starter, comfortable in fast-paced environment
  • Demonstrated integrity and ethical standards Professional demeanour with “Can Do” attitude
  • Manages time effectively and adapts quickly to changing priorities
  • Team player who works productively with wide range of people
  • Full Clean Drivers Licence
Why Choose Europcar?We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

Noel Group