Helpdesk Associate


  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
Dublin, Ireland

Wrike is a collaborative work management platform that unifies systems and transforms the way teams plan, manage, and complete work. The Wrike platform is the digital workplace for the enterprise and partner of choice for 18,000 organizations and 2M+ users worldwide. Our mission is to enable Operational Excellence by bringing out the best in teams and connecting work with business results.

Wrike has been recognized as one of the fastest growing companies in North America on Deloitte's Technology Fast 500™ list for the last three years and has been named Leader in the Forrester Wave™ report for Collaborative Work Management Tools for the Enterprise in 2016 and 2018. In late 2018, Wrike joined the to help fuel the company's global growth.

Our US headquarters is in Downtown San Jose, California and we have several international offices, including our EMEA HQ in Dublin, Ireland, and our APAC HQ in Melbourne, Australia. Wrike has been named a “Top Workplace” by the Bay Area News Group for the last five years and has earned similar accolades from the San Diego Business Journal, San Francisco Business Times and the Silicon Valley Business Journal.

We are guided by our three core values: Grow, Execute, and Collaborate. These values help us recruit the right talent to join our rapidly expanding team of 1,000+ Wrikers around the globe. It is important to us that each and every Wriker is not only eager to challenge themselves and knows how to get work done, but is an awesome addition to our company culture. We pride ourselves on our ability to attract, retain, and promote the very best talent.

We are looking for a Helpdesk Technician to join our team in Dublin. This person will have a huge impact on the ability of our Customer Success and Sales Teams to function to their full potential. You will be helping to maintain our overall IT infrastructure, ensuring that day to day operations run smoothly and help push projects forward that will help keep our company in line with scalable solutions and efficient strategies.

About the Role
  • Configure, maintain, and support desktop systems and office/network equipment, including Windows Server, AV Conferencing, Cisco & related hardware.
  • Support office and remote employees with all IT-related activities such as new software installations, configurations, updates & hardware installation as well as support and troubleshooting of local and cloud based applications.
  • New Hire onboarding including the provisioning of all software and hardware required.
  • Troubleshoot and resolve all general IT issues within the company.
  • Plan and schedule activities to meet deadlines established by others to ensure the completion of several related tasks.
About You
  • Previous experience supporting Apple Macbooks would be extremely advantageous.
  • Configuration and installation of primarily MacOS systems and application services running on these platforms is a major part of the role.
  • Knowledge of Google apps, including Gmail, in a domain environment is desired although not a necessity.
  • Knowledge of Windows Server and related services (DHCP/DNS/AD/RADIUS).
  • Understanding of network technologies (Cisco Meraki) would be advantageous, as would experience working with switches and routers.
  • Experience with MDM software (Jamf & Intune) is desired although not a necessity.
  • Strong troubleshooting skills & excellent communication skills.
Perks & Benefits
  • Market leading Base salary + uncapped commission earning potential
  • Free catered lunch every day plus unlimited drinks and snacks
  • Company sponsored events
  • Flexible working conditions and working from home options
  • Commuter allowance to cover your travel costs
  • Health Insurance + Dental Insurance with coverage for dependents
  • Life Insurance
  • Income Protection cover
  • 23 days annual leave
Wrike is committed to creating and maintaining a diverse and inclusive space where our employees can thrive. We welcome all persons in to the Wrike family, embracing the diversity of racial and ethnic identity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family status, disability, gender identity, Veteran status and any other protected status.

Wrike has a public-facing Recruiting Notice that has been drafted to meet applicable law and regulatory requirements (e.g., CCPA, GDPR, etc.). Our most up to date Recruiting Notice can be found here: .


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