Systems Development Engineer, AWS Incident Response (AIR)
Amazon
- Dublin
- Permanent
- Full-time
- Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
- Design, build, and enhance incident response and management tools
- Contribute to projects and teams across the globe to drive operational improvements
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Create and review documentation; design new standard operating proceduresA day in the life
A Systems Development Engineer on the AWS Incident Response (AIR) team has full visibility on all AWS services! There are limitless opportunities to learn as you will work with all AWS internal teams and have exposure to AWS products and services.When oncall, you will manage incidents through conference calls and automation, to support internal AWS teams during the response, diagnosis and mitigation of large scale events.When not oncall, you will build automation to help AWS experience shorter and fewer customer impacting incidents. You will also improve incident management processes.About the team
The AWS Incident Response (AIR) team is Amazon's central defense against large-scale incidents and drives operational excellence across all of Amazon businesses. Our key offering to Amazon is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, current best practices and incident management tooling.We are open to hiring candidates to work out of one of the following locations:Dublin, D, IRLBASIC QUALIFICATIONS- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- 3+ years relevant work experiencePREFERRED QUALIFICATIONS- Ability to effectively operate and communicate efficiently under pressure
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience in a large-scale online technical operations environmentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).