Senior Receptionist Rochestown Lodge Dunlaoghaire

Dún Laoghaire, Co Dublin
Permanent
Full-time

6 days ago

Senior Receptionist Rochestown Lodge DunlaoghaireThe HotelRochestown Lodge Hotel is ideally located on the fringe of Dun Laoghaire town and a short distance to Dublin city centre. The modern three star hotel offers 90 spacious guest rooms, bar, restaurant and a selection of meeting rooms. Facilities in the hotel include a 15 metre deck level swimming pool & gym.The roleAs the first people to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every guest to our hotel. Our reception team are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an welcoming and friendly environment where the focus is on collectively delivering the highest levels of customer care for our guests. We are seeking a senior receptionist with at least two years experience in a hotel or hospitality business and high standards of customer care. Experience with the Hotsoft system would be ideal, but isn't 100% essential as training can be provided. Fluent english and experience with computer systems will be essential. This is a full time role.About the roleDuties will include:Greeting guests in a warm, friendly manner, and making them feel at home.Checking in and out guests professionally.Taking reservations with care, noting any special requests.Informing the guests about all hotel facilities and those locally available in Dublin to enhance their stay.Ensuring that billing is completed correctly.Dealing with any guest feedback, queries and suggestions quickly and efficiently.Why Work With Us?We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.Just some of the benefits of working in our hotel;Excellent Hotel staff rates across Ireland, UK & Continental EuropeDiscounted Health InsuranceStaff MealsFriends & Family rates availableCanteen facilitiesFree Car ParkingFun working environmentExcellent company with great opportunities for progression in Irish owned companyCareer growth opportunities within PREM Group, one of Ireland's largest Hotel management companiesAbout the companyPREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.Required Criteria

Computer literate

Desired Criteria

Experience with Hotsoft

Skills you'll need

Operating Till Skills
Exceptional Customer Service Skills

PREM Group

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