To play an active role in ensuring the physical security of the building is maintained at all times
To be the primary contact for external visitors to the building, remaining polite, positive and professional when dealing with any given situation
To assist the Security Control Centre operatives in the smooth running of day-to-day operations
STATEMENT OF DUTIES:
Ensure that all points of exit/entry are manned, ensuring a visible Security presence is maintained to deter crime
Ensure all points of exit/entry are in physical working order and report any failure to Security Control
Ensure a high standard of customer care skills are maintained in a friendly approachable manner
Assist with any reasonable customer request
Direct visitors to the main Reception desk, and where visitors have been waiting for a period of time, approach and offer assistance
Effectively respond to all Security Control instructions
Communicate effectively and appropriately with Security Control
Conduct building patrols, both internal and external, reporting defects to Security Control
Liaise with Reception staff and other services affecting Front of House standards
Comply with Nomura's policies and procedures for traffic management in Loading Bay areas
Respond to and report any breaches of Security
Assist the Security team in conducting weekly checks of life safety systems on behalf of Real Estate and Services
Respond to any suspicious person/activity and escalate appropriately
Give a full and detailed handover to the next Security Officer on position
ADMINISTRATION:
Maintain accurate and correct documentation (e.g. logbooks, both physical and electronic) while on post
Provide accurate and timely reports to Security Control for incidents occurring within the building
Ensure compliance with legal, Company and contractual obligations, such as the Data Protection Act, Health and Safety at Work Act, procedures outlined in the Company Handbook and Assignment Instructions
OTHER DUTIES/RESPONSIBILITIES:
Display your SIA Licence at all times whilst on duty
Be aware of policy and procedures owned and changed from time to time by Ultimate Security Services Limited
Be aware of policy and procedures owned and changed from time to time by Nomura International
Carry out any other reasonable request as required by the SOM
All the above responsibilities are not all encompassing and are subject to change at anytime, subject to the Security Manager's discretion. All staff are expected to comply with, and demonstrate a positive commitment to, a high level in equal opportunity, occupational safety & health, performance development, customer service, professional presentation and confidentiality throughout the course of their duties.PERSONAL CRITERIA:
Excellent customer service
Excellent written communication and interpersonal skills
Flexibility and reliability
Ability to work the set shift pattern
Be physically able to carry out duties, which include long periods of standing.
Previous Security experience
Good PC skills with knowledge of Word, Excel
SIA Door Supervisor licence (preferable) or Security licence (Frontline)
First Aid and Defibrillator trained
About YouAbout UsBidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
