Client Services Coordinator - 6 Month Contract

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  • Dublin
  • €30,000-31,000 per year
  • Permanent
  • Full-time
  • 15 days ago
Morgan McKinley is looking for a Client Services Cooridinator to join our Talent Solutions team.
As a Client Services Coordinator, you are the engine room of our client programmes - ensuring all day-to-day administrative tasks are executed seamlessly while delivering accurate reporting to support performance objectives. You thrive in a fast-paced, service-driven environment and take pride in operational excellence, enabling Client Services Consultants to deliver an exceptional experience for our clients.Key Success Pillars
  • Developing and Empowering Yourself
  • Operational Excellence & Accountability
  • Collaboration – One Team, Winning Together
  • Great Customer Experience and Growth
  • Financial Success
Key Responsibilities
Developing and Empowering Yourself
  • Participate in all relevant training throughout your induction period
  • Proactively engage in development opportunities to accelerate progression
  • Utilise internal learning platforms to enhance knowledge and soft skills
  • Seek and act on feedback to identify strengths and areas for improvement
  • Set clear, measurable goals aligned with client SLAs and consistently meet or exceed targets
  • Support the development of new Client Services Associates through coaching and mentoring
Operational Excellence & Accountability
  • Support implementation and continuous improvement of processes to drive team success
  • Maintain expert knowledge of systems, ensuring all records are accurate and up to date
  • Coordinate interview scheduling and provide interview note-taking support (virtual and onsite)
  • Become fully immersed in assigned client accounts to ensure compliance with portals, processes, and SLAs
  • Ensure compliance standards are consistently upheld, including GDPR and recruitment best practices
  • Support end-to-end recruitment processes, ensuring efficiency, accuracy, and positive outcomes
  • Write, proof, and post compelling job advertisements to attract high-quality talent
  • Monitor job boards and track open vacancies in line with client requirements
  • Assist in reporting recruitment activity and performance against SLAs
  • Track KPIs and metrics to identify improvement opportunities
Great Customer Experience and Growth
  • Build and maintain strong relationships with clients, understanding their needs and expectations
  • Support delivery of a best-in-class recruitment experience for clients and candidates
  • Coordinate high volumes of interviews with hiring managers efficiently
  • Deliver exceptional customer service in every interaction
  • Act as a Career Ally by supporting and engaging with candidates responsively
  • Assist with candidate onboarding to ensure a smooth transition
  • Represent the organisation at networking events as a brand ambassador
Skills & Attributes
  • Strong administrative experience within a compliance-driven environment
  • Highly motivated, results-driven, and customer-focused
  • Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel
  • Experience working in a fast-paced, service-oriented environment
  • Professional, ethical, and competitive mindset
  • Excellent communication and interpersonal skills (written and verbal)
  • Strong organisational skills with the ability to prioritise and manage multiple tasks
  • Team-oriented mindset with a collaborative approach
  • Proven ability to deliver in high-pressure environments where speed t

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