Chief Operations Officer
CitySwift
- Galway
- €4,000 per month
- Permanent
- Full-time
- Build an operations function that includes Sales Support, Project Pricing and Planning, Product Implementation execution and Customer Success and Support.
- Be the main C-level point of escalation for trouble-shooting and problem solving across the Sales, Customer, Solutions and Data Issues domains
- Speed up our ability to scale with new clients therefore increasing CitySwift's ability to grow revenue
- Lead and manage a hybrid team of commercial, domain and technical resources.
- Manage internal and external stakeholders, adeptly negotiating and agreeing on 'best choice' outcomes in a non-perfect world
- Design and implement a company-wide performance management system and process to ensure shared goals, alignment and accountability
- Ensure adherence to established processes while continuously seeking opportunities for enhancement and iteration when necessary.
- Be a cultural leader, fostering an environment that promotes innovation, accountability, and a shared commitment to excellence
- Scale-Up Technology Experience. Preferably, you have been on a journey in a scale up from sub 50 employees to more than 100/200.
- Have worked with large Enterprise Client Accounts with deal sizes of €2m+
- Demonstrable experience working with very complex integrations and implementations in Global Markets with Public/Private sector clients and localisation requirements
- Successfully scaled and led a Client Operational team in a Leadership capacity
- Transportation or Similar Industry Experience
- Knowledge of best practices within Revenue Operations, Customer Success and Product Operations
- Based in Ireland or the United Kingdom but willing to travel to CitySwift's offices in Galway, Ireland and London frequently
- Process driven, detail oriented and execution focused.
- Leadership and team management - a leader who drives a strong culture of execution, delivery, feedback, customer focus and a general sense of 'we're all in this together'.
- Competitiveness - a strong desire to win and be the best at what we do.
- Delivery - a bias to action and delivery is essential.
- Very Competitive Market Salary with generous Employee Share Options
- Automatic enrolment into our pension scheme for all employees, matched company contributions
- 100% Company paid healthcare available to all employees, with the option to add dependents discounted
- Automatic enrollment for all employees into our Life Insurance scheme
- 25 days annual leave allowance, with additional company days off given throughout the year
- Flexible working hours and remote working opportunities based on role
- Maternity and paternity benefits (100% maternity pay for employees over 2 years of service)
- Paid Company sick pay
- Mental Health support (Employee Assistance Programme (EAP), Wellbeing supports (yoga, fitness classes) and free eye tests
- Opportunity to make your mark in a high growth Irish Tech Company and help us in our mission to reduce global emissions from transport
- Bike to Work & TaxSaver commuter scheme
- Employee referral program available to all employees, opportunity to earn up to €4,000
- Service Recognition Awards and Personal Celebration benefits available to all employees
- Work Abroad Program available to all employees.
- Office in City Centre location in Galway
- Active social club where employees are encouraged to have fun together both inside and outside of work!