Head of Managed Services - Galway
- Galway
- Permanent
- Full-time
- Lead and develop high-performing teams across Operations, Customer Service Management, and Site Infrastructure.
- Ensure delivery of contractual obligations and KPIs across all Galway-managed contracts.
- Act as a key escalation point for service issues, breaches, and incidents.
- Drive continuous service improvement through performance monitoring and change initiatives.
- Collaborate with Commercial Operations to onboard new clients and transition services to BAU.
- Define and implement operational procedures, service standards, and SLAs.
- Foster a culture of service excellence, teamwork, and accountability.
- Manage budgets, seek efficiencies, and optimise performance.
- Build strong client relationships and ensure services align with their business goals.
- Represent Galway Managed Services at senior leadership meetings.
- A degree in a technical or scientific discipline.
- 5+ years' experience in operations and team management within a customer-facing environment.
- Proven success in service delivery and achieving KPIs/SLAs.
- Strong commercial awareness and ability to support business development.
- Excellent communication skills to inspire and engage teams.
- A proactive mindset with a focus on continuous improvement and cost efficiency
- Experience with contact management systems and service reporting tools.
- Solid understanding of financial management practices.