Cloud Support Engineer - Database (Mandarin speaker)
Amazon
- Dublin
- Permanent
- Full-time
Amazon Web Services (AWS) 是全球最全面和廣泛採納的雲端平台，透過全球資料中心提供超過 200 項功能完整的服務。數百萬個客戶 -包括成長最快的新創公司、最大型企業以及領先的政府機構-都使用 AWS 來降低成本、變得更靈活，且更迅速地創新。我們的目標是成為世界上最以客為尊的公司，獲得全球各行業客戶的認同及信任。AWS Premium Support為全球客戶提供專業的技術建議，協助他們於AWS雲端平台達到商業目標。身為AWS Premium Support的團隊成員，您將接觸到最先端的技術，並與重要的企業客戶及內部工程團隊直接合作。您想加入全球最大的雲端運算公司嗎？您希望成為新世代的雲端專家嗎？您有興趣協助客戶更有效的改善流程嗎？歡迎加入我們！Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team in Taipei you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.Do you have an interest in helping customers understand application architectures, integration approaches, or how to intelligently utilize their data? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? Would you like to become an expert in the latest cloud computing technologies?【選擇Premium Support團隊】
團隊：您將與一群對雲端運算充滿熱情及才能的同事合作，與客戶共創價值。
職涯：我們為員工規劃完整的發展計畫，協助您在組織內達到職涯目標。
訓練：公司具備豐富的訓練資源，讓您可以於工作中成功，同時培養原有領域及全新知識。
工作：我們注重工作生產力與靈活性，Premium Support員工可根據發展階段及需求和主管討論合適的工作地點選項（辦公室/遠距/混合）。部門遵循follow-the-sun模式，夜間時段會交接給其他國家的團隊。您沒有on-call的需求，但可能會於週二-週六或週日-週四工作。- Team: You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.
- We operate on a follow-the-sun model - when our work time ends, we handover to other Premium Support teams at other locations. Some weeks may include a Saturday or Sunday, for example Sunday-Thursday or Tuesday-Saturday. We have options to work mainly from home, in-office, or a combination of the two.Key job responsibilities
【工作職掌】
身為技術專家，您每天皆會迎接新的挑戰，了解雲端服務如何運用在不同產業及規模的客戶端。透過電話、郵件或網站等管道深入客戶的問題，運用專業知識為客戶量身打造解決方案，並執行故障排除。除了接觸到多樣化的使用情境外，您亦需要指導其他新進同仁、分享技術文章、和內部團隊合作解決問題或優化流程，以完成策略性的目標。此職務支援AWS中與關連式資料庫系統相關的系列服務，包括RDS, Aurora, Database Migration Service, DocumentDB … 等。Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.This role focusses on relational database technologies, and you will work with customers using AWS Services including RDS, Aurora, Database Migration Service, DocumentDB and more.We are open to hiring candidates to work out of one of the following locations:Dublin, D, IRLBASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systemsPREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).