Account Negotiator

Dublin
€29,580 per year
Contract
Full-time

3 days ago

Morgan McKinley is partnering with a leading Irish retail bank to hire an account negotator for their head office in Dublin city.Contract length: 11 monthsWorking arrangement: onsiteSalary: €29580 p/aYour Role:You will be negotiating and creating individual payment arrangements on outstanding customer mortgage, visa and term loan arrears accounts through empathic inbound and outbound call handlingYour Responsibilities:

Conduct inbound and outbound telephone activity on customer arrears portfolios
Gather information from customers to validate repayment offers
Negotiate the required repayment plan to settle the outstanding balance/arrears.
Review; maintain; accurately update and amend account records on the Company's collection system(s)
Meet objectives relating to quality call handling
Comply fully with the Bank processes and procedures
Comply fully with the industry regulatory procedures directly relating to the Bank
Conduct initial investigatory work to ascertain potential new information/address for the customer.

Requirements:Essential

Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level subjects including Maths and English.
Prior customer service experience
Good numerical skills
Fluent written and spoken English
Strong PC skills

Desired

Current understanding of CCMA; CPC and MCC
Qualified Financial Advisor (QFA)/Accredited Product Advisor in Loans and Regulations

If this sounds like you, apply today with a copy of your CV!

Morgan McKinley

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