A receptionist greets visitors, answers phones, manages administrative tasks like mail and filing, schedules appointments, and maintains the reception area to ensure smooth office operations. Key skills include strong communication, organization, multitasking, and proficiency with office software, with responsibilities varying based on the specific industry, such as managing patient appointments in a medical office or coordinating visitor access in a corporate setting. Key Responsibilities Visitor Management: Greet, welcome, and direct visitors and clients to the appropriate personnel, creating a positive first impression. Communication: Answer, screen, and forward incoming phone calls and manage correspondence via email and mail. Scheduling: Maintain calendars, schedule meetings, and manage appointment bookings for clients, vendors, and personnel. Administrative Support: Perform general office duties such as filing, copying, faxing, and data entry to support daily operations. Office Organization: Keep the reception area tidy and organized, monitor office supplies, and manage ordering and inventory. Security: Distribute security passes, monitor the visitors' log, and ensure security protocols are followed. Information Provision: Answer inquiries, provide information to visitors, and guide them to specific areas within the facility. Required Skills & Qualifications Communication: Excellent verbal and written communication skills are essential for interacting with visitors and colleagues. Organization: Strong organizational and multitasking abilities are needed to manage multiple tasks simultaneously. Technical Proficiency: Familiarity with office equipment, such as printers, fax machines, and photocopiers, is often required. Software Skills: Proficiency with the Microsoft Office Suite (Word, Excel, Outlook) is highly beneficial for administrative tasks. Professionalism: A professional appearance and a positive attitude are crucial for creating a welcoming environment. Confidentiality: The ability to handle sensitive information with discretion and maintain confidentiality is a key requirement. May involve managing patient appointments, handling patient inquiries, coordinating treatment plans, and managing medical records. Focuses on managing meeting room bookings, coordinating travel arrangements, and acting as a central point of contact for all departments.