German-speaking Customer Service Representative role

• Respond to customer inquiries via phone, email, and chat with a focus on resolution and customer satisfaction.
• Educate clients on product usage, features, and benefits.
• Assist in troubleshooting technical issues and liaise with the technical support team when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather feedback from clients to inform product improvements and service enhancements.
• Participate in training sessions to stay updated on product developments and customer service best practices.

• A high school diploma or equivalent.
• Proven experience in customer service, preferably in the Medtech or healthcare industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Fluent in English and in German

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