Customer Service Advisor - Hybrid Clonakilty
- Clonakilty, Co Cork
- Permanent
- Full-time
Saturday: 8am–6pm
Sunday & Bank Holidays: 10am–6pm
So, full flexibility is key to success in this role.🏡 Remote Ready? You’ll need a quiet, private space and a reliable setup to work from home comfortably and professionally throughout your shift.Job title: Customer Service Advisor - Hybrid ClonakiltyJob Description:What you’ll be doing:You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.
- Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately
- Dealing with a wide range of queries across telephony / email / web chat / channels
- Previous experience within a similar role, ideally with experience of working with Social media platforms
- Excellent written English skills
- Proficient in using various computer applications and software simultaneously
- An attentive listener who can empathise and adjust to different customer needs
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
- A starting salary of € 28,080 per annum
- Internal career progression and development opportunities – most of our management team started with us as Advisors!
- 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period
- Access to the Capita Pension Scheme
- Access to our Employee Assistance Programme
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!