Customer Support Advisor (Evening Shift)
Vitalograph
- Ennis, Co Clare
- Permanent
- Full-time
- Company contributed pension
- Private Health Insurance
- Educational assistance programme
- Development & progression opportunities
- Shift allowance
- Full Training will be provided
- Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
- Take ownership of investigation and resolution of issues/queries that may arise.
- Log & update queries/issues on internal ticketing service.
- Collaborate with other departments to provide solutions when required.
- Update logs & trackers based on routine activity.
- Assist with external user access for systems and services.
- Set up of devices for clinical trials.
- Analysis of data from company medical devices.
- Effective written and verbal communication skills.
- Good IT skills – including use of MS Office or equivalent (excel/word/outlook).
- Competent person, capable of working under their own initiative with minimal supervision and a good team player.
- Attention to detail with capability for high levels of focus and concentration for long periods.
- Customer Service experience via email and phone.
- Previous experience in a remote technical support role would be advantageous.