Helpdesk Support Engineer

Dublin
Permanent
Full-time

9 days ago

What We Are Looking ForWe are looking for a proactive and technically adept individual with a strong customer-focus and sense of urgency. The ideal candidate will enjoy solving problems, enhancing IT processes, and collaborating across teams. A detail-oriented mindset, professional communication skills, and continuous learning approach are essential to success in this role.Essential Skills and Experience

Minimum third-level diploma or degree in an IT-related discipline
1-2 years' experience in an IT Helpdesk or similar technical support environment
Working knowledge of Windows environments, Microsoft365 and network monitoring tools
Strong organisational, interpersonal, and verbal communication skills
Ability to manage and prioritise multiple tasks while maintaining attention to detail
Demonstrated responsiveness, accountability, and follow-through on assigned tasks
High level of professionalism and customer service orientation in all interactions

Desirable Skills and Experience

Experience in endpoint protection, backup monitoring, patch management, and firewall administration
Exposure to disaster recovery planning and cybersecurity practices (e.g., penetration testing, awareness training)
Ability to document and enhance IT processes and contribute to internal knowledge base
Interest in cloud technologies, with progression towards AWS and or Microsoft certification

Morgan McKinley

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