Hotel Reservation Executive

Dean Group (Ireland)

Dublin
Permanent
Full-time

2 days ago

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle.Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day.We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.We have a vacancy for a Hotel Reservation Executive to join our wonderful central booking team.This hybrid role is open to candidates based in Dublin (Based in HQ Dublin 2)Key Areas

Managing guest reservations and inquiries via phone and email
Delivering exceptional guest service and communication
Accurately processing bookings in Opera PMS
Supporting revenue generation through upselling and cross-selling
Collaborating with hotel teams to exceed guest expectations

Job PurposeThe Hotel Reservations Executive plays a key role in the success of our Central Reservations Office. Acting as the first point of contact for guests, this role ensures all reservations and guest interactions are handled efficiently, professionally, and with a personal touch.Working closely with hotel teams across the group, the Reservations Executive ensures seamless booking processes, maximised revenue opportunities, and contributes to the delivery of outstanding guest experiences from the very first interaction.Key DeliverablesGuest Service & Booking Management

Handle incoming calls and emails related to individual and group reservations in a prompt, professional, and engaging manner
Deliver consistent service standards that reflect the brand’s premium offering and hospitality values
Support guests with detailed information on rates, packages, and special offers to help guide purchasing decisions
Manage special requests, guest preferences, and ensure accurate communication with hotel teams

System Accuracy & Communication

Accurately input bookings and updates into the Opera PMS system
Ensure all reservation information is complete, correct, and in line with standard operating procedures
Monitor daily arrivals and coordinate special arrangements with relevant departments
Maintain thorough understanding of promotions, availability, and rate strategies

Sales & Revenue Support

Confidently upsell room types, packages, and additional services to maximise revenue per booking
Identify sales opportunities and convert inquiries into confirmed bookings
Contribute to team goals around occupancy, average rate, and guest satisfaction metrics

Reporting & Administration

Assist in compiling daily, weekly, and monthly reports as required by the Reservations Manager
Complete departmental checklists and maintain reservation logs
Monitor and action waitlists, cancellations, and last-minute availability
Ensure GDPR compliance and secure handling of guest data

Preferred Experience

Previous experience in hotel reservations or front office essential
Working knowledge of Opera PMS required
Excellent communication skills, both verbal and written
Strong telephone manner and professional email etiquette
High attention to detail and strong administrative abilities
Confident, outgoing, and motivated team player
Ability to prioritise, multitask, and work efficiently under pressure

Schedule:Monday – Saturday 8am-8pm (shifts 8am-4pm, 12:00- 8pm, 10am-6pm).Bank Holiday hours (9am-5pm with a premium).Benefits:

Eligible for a bonus and Company's Saturday premium
Global discounted staff room rates across the group
50% off Food and 25% Beverage across the group
Increased Annual Leave with Service
Friends and Family discount
Gym Membership Discounts*
Continual training and development
Career progression within the Group
Gratuities *
Meals on shift (Monday - Wednesday)
Bike to work scheme
Taxsaver for travel
Refer a friend scheme
Wellness at work events and access to wellness platform
Employment Assistance Programme
Group discounts for cinema tickets, shopping deals etc
Team appreciation days
Service recognition
Regular fun-filled activities and gatherings for all teams across the group

*Applicable to certain positionsDean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group#HP

Dean Group (Ireland)

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