Hotel Porter (Fully Flexible from September)
- Athlone, Co Westmeath
- Permanent
- Full-time
- Provide attentive service to guests, catering to their needs and ensuring satisfaction throughout their stay.
- Assist guests with their luggage upon arrival and departure, ensuring their belongings are safely transported to and from their rooms.
- Provide guidance and assistance to guests regarding hotel amenities, facilities, and local attractions.
- Provide exemplary customer service at all times, addressing guests' inquiries, concerns, and requests promptly and courteously.
- Maintain a professional appearance and demeanour while interacting with guests, striving to exceed their expectations and create a positive impression of the hotel.
- Set up conference rooms and event spaces according to specified layouts and requirements.
- Assist event organizers and attendees with logistical support, including equipment setup, AV needs, and room configurations.
- Ensure the cleanliness and tidiness of conference rooms and event spaces before, during, and after events.
- Monitor and report any maintenance issues, safety hazards, or security concerns to the appropriate department for prompt resolution.
- Conduct regular inspections of public areas, ensuring they are clean, organized, and presentable to guests at all times.
- Adhere to hotel policies and procedures regarding health, safety, and security protocols.
- Collaborate effectively with other hotel departments, including housekeeping, front desk, and maintenance, to ensure seamless guest experiences and operational efficiency.
- Communicate efficiently with colleagues and supervisors, providing support and assistance as needed to maintain high standards of service.
- Maintain a professional appearance by adhering to uniform standards and grooming guidelines at all times.
- You have a warm, friendly and engaging personality and will take pride in providing excellent guest care at all times
- Good level of written and spoken English
- 1 year experience as Hotel Porter or similar role in a 4* Hotel environment is preferred however it is not essential as full training will be provided
- Available to work mid-week and weekend shifts
- Excellent customer service skills
- Ability to take initiative and anticipate customer needs
- Enjoy working in a fast paced environment
- We have been certified as a Great Place to Work®
- Achieved 'Excellent Employer' (Silver) Award as part of the Failte Ireland Employer Excellence Programme
- Complimentary use of Hodson Bay Hotel's Gym & Swimming Pool
- Career Development Opportunities
- Meals provided while on Duty
- Free Parking
- Hotel Discounts across the Hodson Bay Group
- Motivational Benefits - Employee of the Month etc
- Health & Wellness Programme
- Subsidized staff taxi service - Athlone town