Internal Sales Team Leader

MCS Group

  • Ulster
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
MCS Group is currently recruited a commercially minded Internal Sales Team Leader to join a leading manufacturing business. Reporting directly to the Internal Sales Manager you will take full responsibility for supporting the external sales team, internal advisors and both internal and external customers.

This role will require high levels of organisation, customer service and commercial awareness. Salary of up to £25k.

Core responsibilities:
  • Handling inbound calls in a personable and professional manner from a variety of clientele, including builders, end users and merchants
  • Ensuring that customer queries are responded to promptly and dealt with to the highest level
  • Line management of the Internal Sales Advisors and Technical Admin team
  • Working collaboratively as part of the Internal Sales Team, with all team members (GB, NI and ROI)
  • Ensuring that appraisals, performance management protocols and all employee relation processes are adhered to in the correct time frame and format
  • Working effectively with dedicated external sales team and their customer areas
  • Preparing summaries and reports for your line manager, and others when required
  • Deputise for the Internal Sales Manager
  • Monitoring KPI reports on a monthly and quarterly basis
  • Maintaining progress and improve the ERP and CRM system in-line with the organisation and market demands
  • Providing and implementing own solutions for process improvements for current SOP's to improve efficiencies and instil a continuous improvement culture, alongside the Internal Sales Manager
  • Managing escalated and complex customer queries to the highest level
Criteria:
  • Experience as a Line Manager
  • Knowledge of CRM/lead to conversion sales experience desirable
  • Excellent communicator with the drive to succeed and provide exceptional customer service
  • Analytical thinker who can find solutions outside the box when required
  • Professional and motivated to develop themselves to become an integral part of the team
  • Knowledge of Microsoft packages
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Ryan McMahon, Specialist Consultant at MCS Group 028 9023 5456​

MCS Group

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