We have an exciting opportunity for a Junior Reservations Agent to join our team here at the 4* Royal Marine Hotel in Dun Laoghaire. Flexible working hours availableIdeally we are looking for somebody with 6 months hotel reception or reservations experience, however full training will be provided for the right candidate if you can prove you have strong customer care skills and a positive can do attitude.The HotelA South Dublin Institution established in 1828: the Royal Marine Hotel is situated in an elevated site set in four acres of beautifully landscaped gardens overlooking Dublin Bay. The '4* star Royal Marine Hotel offers guests a host of services.Facilities228 well~appointed Bedrooms12 Dedicated Meeting Rooms set in the original Victorian Building which have been meticulously restoredThe Carlisle seating up to 500 delegatesBay Lounge, ornate yet entrenched in history in a perfect setting ideal for afternoon teaHardy's Bar incorporating a modern design serving a trendy menuDun Bistro featuring a mix of both modern and period design featuring a European menuPier Health Club with an 18 metre pool and a cardiovascular exercise facility with state of the art equipment.Our luxurious SansanaSpa which has nine treatment rooms including a Razul Chamber, a Hydrotherapy Bath and Dry Flotation RoomExperience/Qualifications~ A friendly positive can~do~attitude * Must be fluent in English both written and Oral~ Strong IT skills.~ Strong customer care skills~ Ability to organize and prioritize~ Experience within hotel property management system is a preferable but not essential~ Having knowledge of third~party websites is also desirable but not essential.Key Duties & Responsibilities:~ Responsible for the handling of all enquiries~ Answer incoming calls and emails from prospective groups, including, corporate clients, tour operators and travel agents ,ensuring that all are dealt with in a prompt, efficient and professional manner~ Ensure that an efficient chase system is in place to maximizes conversion of group enquiries~ Responsible for securing payment on all bookings~ To develop a strong relationship with all clients, ensuring that all aspects of their booking is handled with care and attention~ Responsible for communicating the details of all bookings with all departments within the hotel to ensure that the guests expectations are exceeded in all areas of the hotel~ To make every call into a sale, passing on new business leads to the Sales teamIMPORTANT INFORMATION We value and thank you for your enquiry. We are committed to an honest appraisal, therefore if we have not contacted you within 5 days of your application we have determined that your experience and skills do not match the very specific criteria required. All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.
