Import Operations Agent

Logiskills Group

Northside Dublin
Permanent
Full-time

25 days ago

An Air Freight Forwarding Operations Agent is now sought by a top three global freight forwarder. Reporting to the operations manager, you will arrange and coordinate the transportation of the shipments under your control, while ensuring that the customer requirements are met.Key Responsibilities;

Performs booking according to internal guidelines as defined by Product
Creates and/or complements and confirms transport order to ensure pickup / delivery of the shipment at origin / destination
Prepares, controls and distributes all required Export / Import documents to counterparts (carrier, consignee, vendor, etc.) complying with regulations and internal procedures, if needed
Executes customs related activities (such as: clearing goods, issuance of customs documentation) or provide instructions to internal functions and/or 3rd parties ensuring customs requirements are met
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Export/Import area, identifies incidents and ensures resolution of incidents
Maintains excellent relationships with vendors
Is responsible for identifying performance issues of vendors and proposes solutions to improve/correct performance and informs Operations Lead when it (will) affect(ed) the customer promise
Performs IT systems related tasks to provide up to date information on shipment
Collaborates closely with Customer Service, Gateway, Pricing, Procurement, Finance Operations, Product, Shared Service Centers and other functions within or outside own country for smooth handling of shipments
Escalates issues if required
Respond to customer quotation requests promptly and ensure fully followed up, maximizing margin where possible

Education. Experience & Skills;

1 - 3 years’ experience in the Forwarding Industry with a proven track record in an operations role
Good knowledge of forwarding business, Air Freight, Ocean Freight and business systems
Good knowledge in Customs requirements and regulations
Good knowledge of forwarding operational processes and systems
Ability to pro-actively manage, handle and communicate any (potential) transportation related incidents
Good communication, motivation and interpersonal skills
Ability to work under pressure
Professional telephone and E-mail skills
Pro-active attitude
Experience of Cargowise an advantage

Please Note:A five-year background check is required for Aviation Security Clearance. This includes all periods of employment and education regardless of duration or nature. A complete set of references covering exact dates spanning the last 5 years must be achieved. Gaps exceeding 28 days are not permitted and must be evidenced. If you cannot provide this information then we cannot consider you for the position.Terms:
Full time permanentPackage:
€Neg.+ BenefitsFor a confidential discussion on this or any other current opportunity please contact Garvan Cerasi

Logiskills Group

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