Import Operations Agent
Logiskills Group
- Northside Dublin
- Permanent
- Full-time
- Performs booking according to internal guidelines as defined by Product
- Creates and/or complements and confirms transport order to ensure pickup / delivery of the shipment at origin / destination
- Prepares, controls and distributes all required Export / Import documents to counterparts (carrier, consignee, vendor, etc.) complying with regulations and internal procedures, if needed
- Executes customs related activities (such as: clearing goods, issuance of customs documentation) or provide instructions to internal functions and/or 3rd parties ensuring customs requirements are met
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status in the Export/Import area, identifies incidents and ensures resolution of incidents
- Maintains excellent relationships with vendors
- Is responsible for identifying performance issues of vendors and proposes solutions to improve/correct performance and informs Operations Lead when it (will) affect(ed) the customer promise
- Performs IT systems related tasks to provide up to date information on shipment
- Collaborates closely with Customer Service, Gateway, Pricing, Procurement, Finance Operations, Product, Shared Service Centers and other functions within or outside own country for smooth handling of shipments
- Escalates issues if required
- Respond to customer quotation requests promptly and ensure fully followed up, maximizing margin where possible
- 1 - 3 years’ experience in the Forwarding Industry with a proven track record in an operations role
- Good knowledge of forwarding business, Air Freight, Ocean Freight and business systems
- Good knowledge in Customs requirements and regulations
- Good knowledge of forwarding operational processes and systems
- Ability to pro-actively manage, handle and communicate any (potential) transportation related incidents
- Good communication, motivation and interpersonal skills
- Ability to work under pressure
- Professional telephone and E-mail skills
- Pro-active attitude
- Experience of Cargowise an advantage
Full time permanentPackage:
€Neg.+ BenefitsFor a confidential discussion on this or any other current opportunity please contact Garvan Cerasi