Accounts Administrator - German

Collins McNicholas

  • Cork
  • Permanent
  • Full-time
  • 2 months ago
Our client has an exciting opportunity for a German-speaking Accounts Administrator to join their team on a full-time, permanent basis. Our client is a world premier organization for vacation ownership with resorts at destinations around the globe. This position will be based at their office in Cork on a hybrid basis (2 days in office, 3 from home).Key Responsibilities:
  • Responsible for servicing & collection of past due loan and maintenance fee accounts as assigned.
  • Execution of loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts.
  • Provide regular updates on overdue loan and maintenance fee accounts.
  • Communicate with owners by phone, email, fax and post requesting payment and discuss possible resolutions to bring their account back into good standing.
  • Review specific account situations and support owners on all related issues, such as late fees, historical payments, past and future usage, methods of payments and payment plans.
  • Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments.
  • Liaise with bank and credit card companies to obtain authorization codes to manually override charges when required.
  • Translate documentation when required.
  • Build positive relationships with owners and associates.
Requirements:
  • Fluency in German and English is required.
  • Ability to follow instructions and work on own initiative to resolve customer issues.
  • Excellent communication skills.
  • Experience within a customer service based role.
  • MS Office Experience.
For a confidential discussion and more information on the role, please contact Megan O'Doherty021-4911066

Collins McNicholas