Manager, Implementation Planning & Experience Design
- Dublin
- Permanent
- Full-time
Location: Dublin, Ireland
Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.Are you passionate about driving meaningful change through human-centered design? As a Manager of Implementation Planning & Experience Design at Novartis, you’ll play a pivotal role in shaping how associates and partners embrace new ways of working. You’ll lead strategic change initiatives and craft engaging experiences that foster innovation, learning, and adoption. This is your opportunity to make a lasting impact by designing journeys that truly resonate with people.Job DescriptionKey Responsibilities
- Lead strategic change planning to align transformation initiatives with business goals and timelines
- Design and deliver engaging associate experiences that support adoption and learning
- Conduct impact assessments and stakeholder analyses to tailor change strategies
- Collaborate with cross-functional teams to embed experience design into change efforts
- Develop feedback loops and analytics to measure and improve experience outcomes
- Advise leaders and project teams on best practices in change and experience design
- Facilitate workshops to co-create solutions that address business and user needs
- Ensure compliance with internal standards across all planning and design activities
- Proven experience in change management, project planning, or service design within large organizations
- Strong ability to design associate-centric experiences that support transformation and engagement
- Excellent communication and stakeholder management skills across diverse teams
- Proficiency in using data, feedback, and analytics to inform planning and measure outcomes
- Creative problem-solving mindset with a passion for innovation and continuous improvement
- Familiarity with experience design principles and their application in organizational change
- Fluency in English, both written and spoken
- Certification in change management or design thinking methodologies
- Experience working with advertising agencies or in a global corporate environment