Verification Officer
SGS
- Dublin
- Contract
- Full-time
- Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
- Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
- Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
- Ensure a full understanding of SOP's and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
- Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
- Ensure that Data Protection is always adhered to - the 7 Principles of Data Protection
- Flexibility to travel to cover in NDLS Centres other than your base location
- Commitment to working Saturdays as part of a fair roster rotation of same
- Ensure full compliance with the Company's Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company's policies and procedures
- Strong customer service focus and experience
- Fluency in both written and oral English, along with excellent communication skills are essential. (develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers).
- Use of a Car & a Full Clean Driving Licence an advantage
- Accuracy and attention to detail is critical.
- Ability to work under own initiative without regular supervision or as part of a team
- Initiative and excellent problem-solving skills in a fast-paced environment
- Excellent PC Proficiency and knowledge of MS Office applications