B2C Customer Service Associate - Italian Speaking

• Passionate about Customer Experience.
• Proven success record in a fast paced, constantly evolving sales and support environment.
• Strong communications skills, including exceptional writing and editing capabilities.
• Ability to demonstrate a continuous-improvement mindset.
• Patient and Empathetic.
• Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA's and KPI's.
• Ability to work under pressure and adapt quickly to adverse situations.
• Collaborative and Team Orientated.

• Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).
• Ability to identify sale opportunities including upselling and cross selling.
• Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.
• Salesforce\SAP\MS Suite.
• Fluent in English & Italian (additionally if you can speak Spanish it is a distinct advantage).

• Our moto is “People Make the Difference”, we support you with reaching your potential.
• Be Creative and Innovative: your ideas are welcome, and we encourage you to share them.
• Deliver Excellence: as a luxury brand, we thrive to deliver the best experience in everything we do.
• Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set-up you for success.
• We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understanding
• We ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO 45001.
• Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects.
• In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Bulgari