Service Delivery / Change analyst

Dublin
€55,000-65,000 per year
Contract
Full-time

18 days ago

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EmployersScientific RecruitmentWorkforce SolutionsSectorsExpertiseUK USService Delivery / Change analystJob TypeContract to HireLocationDublin City Centre, DublinSalary€55000.00 - €65000.00 per annum + + excellent benefitsJob RefBBBH140703_1755431556Date AddedAugust 17th, 2025Consultantjohn tormeyBusiness Systems Analyst / Service Delivery AnalystWe are seeking a motivated Computer Science or Business Information Systems graduate with at least 3-4 years' experience working in a commercial enterprise, in a mix of IT Applications Support (ERP or Fintech software) and IT Business Analysis with a background in the Financial Services or Fintech sector. Any experience of the Insurance Industry - Life Assurance, General Insurance, Pensions Administration/ Pensions Industry is highly advantageous.Please note that experience in Fintech / Financial Services or Software Applications Support / Service Management is essential for this vacancy.Working for an established but expanding 150+ employee subsidiary of a major Financial Services Organisation, you will have the opportunity to develop your career along the Business Analysis, Product Management, Service Delivery, Change management or Applications Delivery career path in the longer term.Your role will focus on Business Analysis and Software Applications service management, working with a core external Software Vendor and will include areas such as:

Liaising with customers to actively drive out customer requirements
Providing industry expertise to internal clients and project delivery teams
Conducting workshops and system demonstrations
Creating and maintaining user stories / functional specifications
Peer reviews of specifications
Conducting specification walk-throughs with project delivery teams
Vendor Management of core Fintech Workflow Application
Provide support & input into Applications support and service delivery
Assisting with client and project delivery team training
Triage and resolution of defects during User Acceptance Testing
Application support to production team users - core insurance Administration & Reporting system
Support for other business users - finance, actuarial, product development, SQA
Service management of change requests through full software development lifecycle

To be considered suitable, you will need to have the following experience / profile:

Degree in IT, Computer Science or related Business / Technology qualifications
At least 3 years commercial experience in the Financial Services, Fintech or Software Applications service delivery area
A mix of experience across Analysis, Change request / service management, Software Applications Support, Software Release management & vendor engagement and core IT Business Analysis skills.
Agile, Jira, Software Applications, Visio, Excel
Any prior work experience in the Insurance Industry is beneficial

You must also be willing to work in a hybrid environment (2 days / week in Dublin office)Salary = €55-60K + bonus + benefits.12 months Fixed Term Contract - with completion bonus of 10% - attractive employer.Please note that EU/EEA/UK citizens or current, valid full working visa holders in Ireland only need apply. No sponsorship considered. No Stamp 1G, apart from Spousal visa holders, as the role has a likelihood to convert to a permanent position.Please also note that you must be based within a reasonable commute of Dublin City Centre office location, to attend office 2 days per week.Other terms:IT Business Analyst, Business Support Analyst, IT Business Support Analyst, IT Business Systems Analyst, Applications Support Analyst, Software Service Delivery Specialist, Service delivery analyst, Change analyst, Change requests, release management, enterprise software applications delivery management, Production Support Analyst, Production support, Software Support, Applications Support, Application Service management, software service management, Insurance, Banking, Fintech, fin tech, financial technology, financial software, enterprise software applications, Agile, BI, Jira, ERP, SAP, CRM, SQL.Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.Apply to this JobShare this JobMore InformationSubscribe to our newsletterStay up to date with SRGScientific RecruitmentWorkforce SolutionsSectorsExpertiseDocumentsGet in TouchPart Of© SRG First Floor, Mulberry House, Parkland Square, 750 Capability Green, Luton, LU1 3LU

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