Paid Relief Support Worker Organisation Saoirse Domestic Violence Services Hours Part-time Location Dublin 24

Saoirse Domestic Violence Services

Southside Dublin
Permanent
Part-time

7 days ago

To provide essential support to women and children in our refuge services.Saoirse Domestic Violence Services is seeking Relief Support Workers to provide essential support to women and children in our refuge services. You'll step in when full-time staff are on leave and when short notice cover is needed, offering critical care and emotional support in a safe, empowering environment.The Relief Support Worker will provide support services to clients of Saoirse through actively supporting their Care Planning in conjunction with their Keyworkers in a non-judgemental, compassionate way and promoting empowerment and confidence building, through a philosophy of 'self-help and mutual aid'.The successful candidate will have relevant experience in a social care setting. You must be available to work both day and night shifts on a rotating roster. The successful candidate will be highly flexible and have the ability to adapt to the changing client group. You will possess the ability to treat service users in a non-judgmental and respectful manner, adhere to professional boundaries, and work professionally at all times. The successful candidate will ensure the efficient operation of the service while on duty and provide support to the women and children in the Refuge.Main Duties and Responsibilities

To welcome and provide emergency accommodation for women and children subjected to domestic abuse and ensure they are familiarised with facilities, house rules, practices and services available.
To respond to the immediate needs of women and children in crisis and distress by offering support and services, both emotional and practical as appropriate.
To participate in the provision of services as part of the Refuge team including supporting a client's Care Planning in conjunction with the Keyworkers, Child and Youth Workers, and Outreach Workers who hold the responsibility of the case management of clients.
To provide non-directive and non-judgemental information to residents and non-resident clients both in person and on the Helpline.
To operate the 24-hour helpline while on shift and respond compassionately and professionally to anybody seeking support or practical information from our service.
To promote a safe and relaxed environment for women and children during their stay in the Refuge by ensuring all safety and security protocols are observed.
To observe and enforce a policy of strict confidentiality at all times in relation to all aspects of the service and in line with GDPR.
To work according to company policies and best practice at all times.
To ensure that a high level of cleanliness and hygiene is maintained throughout the Refuge by actively participating in the cleaning of the Refuge as necessary and encouraging residents to play their part effectively.
To prepare rooms for re-allocation after a family/individual vacates their room.
To report any building maintenance requirements to management and document in the maintenance record book.
To ensure that all procedures in relation to the Health and Safety Statement are clearly understood and acted upon at all times including Lone Working practice and procedures.
To maintain and update accurate records of all files and any associated paperwork including updating the client database in a timely and professional manner.
To liaise/make appropriate referrals with other agencies in providing assistance, advocacy and support to clients in conjunction with their keyworkers and associated care plans.
To attend and participate fully in all team meetings, training and supervisions provided by the company.
To work according to Children First Guidelines and Saoirse's Child Protection and Welfare policy.
To represent the work and ethos of Saoirse Domestic Violence Services in a professional and respectful manner at all times.
To work under the direction and guidance of Management to ensure the highest possible level of care is maintained at all times. Communicate with Management on a regular basis and advise them in a timely manner of issues arising from work.
To attend court hearings and give evidence as required.
To perform such other duties appropriate to the post, which may be assigned by the Refuge Manager or other designated officer.

About you

Minimum Level 6 qualification in Social Care or related field
At least 1 year's experience in a support or care setting
Strong communication, IT, and record-keeping skills
Understanding of domestic abuse and safeguarding practices
Ability to work as part of a flexible, caring team
Desirable: Experience with residential or complex needs services

What we offer

Annual leave/Public Holidays: Entitled to 8% accrual of working hours.
Free Doctor: Call with our EAP
Education Support: Funding towards further education and time off rostered duties where possible.
Training & Development: Access to excellent training opportunities and continuous professional development.
Employee Well-being: Access to regular team building days and Employee Assistance Programme with 24 hour support and counselling for staff and their families.

Application DetailsApply for the jobIf you are interested in this role, please email apply with your CV and Cover Letter.This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform that may be required either now or in the future.Due to the volume of applications we receive, it is not always possible to respond to all applications. Only shortlisted Candidates for interview will be contacted. A panel may be formed of unsuccessful candidates from the interview stage, for future roles. Thank you for your interest in our opportunities.Saoirse Housing Association CLG is an Equal Opportunities EmployerSaoirse Domestic Violence Services (SDVS) provide a range of support services across South Dublin and West Wicklow including our 24-hour helpline (1800 911 221), refuge accommodation, safe house accommodation, child and youth support services, community outreach support, prevention & training and court accompaniment.

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