Manager - Clinical Central Services & Innovation Telemedicine and Virtual Orchestration
- Cork
- Permanent
- Full-time
- Drive implementation of telemedicine and virtual trial orchestration processes from trial startup to close out within clinical programs to increase accessibility of clinical trial participants globally.
- Collaborate with cross functional teams to understand clinical program timelines, objectives, and requirements to develop, align and execute implementation strategies to meet/exceed goals.
- Develop operational plans to document roles, responsibilities, and expectations across Lilly and the selected vendor(s).
- Oversee and manage vendor performance on a trial.
- Manage and resolve issues in a timely manner. Monitor and track trends to influence and drive solutions and/or process improvements.
- Manage implementation deliverables and ensure ongoing communication with cross functional business partners.
- Track and collate data related to the delivery and implementation of the telemedicine strategy including elements related to budgets, vendor management and/or technology platforms to support reporting and metrics.
- Continuously maintain a state of inspection readiness. Participate and perform duties required for internal and external inspections as well as supporting institutions/investigators and alternative site locations in inspection readiness initiatives.
- Partner and/or strengthen relationships across business partners and vendors to identify and communicate best practices and share learnings.
- Collaborate with study teams, research personnel and vendors to enhance the experience of our study participants and enable optimized strategy delivery.
- Develop and evolve knowledge of the clinical development landscape to support the overarching strategy.
- Continually seek and drive process improvement or process automation opportunities to reduce cycle time and decrease work effort.
- Embrace and support quality improvement initiatives.
- Support the development of training materials, job aides and resources for areas of focus.
- Degree in Computer Science, Engineering, Information Systems, or related field.
- 3 years prior experiences in one of the following: data analytics and experience with API integration and automation. Solid understanding of cloud platforms. Experience with data modelling and transformation techniques. Knowledge of data governance, data privacy, and security best practices.
- Desirable but not essential- Life Sciences, Pharma, Clinical or similar.
- Experience in leadership and organisational change management influence at all levels
- Demonstrated ability to influence without authority.
- Proven strength to communicate clearly and succinctly with all audiences and forums through exemplary oral and written communication skills.
- Demonstrated experience in managing pressure and conflicting demands with multiple customer groups.
- Demonstrated strength to build effective networks across functions, organisations, job levels and geographies.
- Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.
- Experience in working successfully across cultures and time zones.
- Demonstrated ability to manage complex situations through problem-solving, critical thinking and navigating ambiguity.
- Demonstrated high-level end-user computer skills (e.g., word processing, tables and graphics, spreadsheets, presentation, and templates).
- Strong communication skills and interpersonal skills with demonstrated ability to work in and across teams and achieve results through others.
- Ability to multitask and prioritise.
- Experience in vendor management
- Demonstrated experience in data analysis and interpretation.
- Flexibility (start / finish time daily)
- Open to potential evening shift work (Mon-Fri only)