Regional Service Manager (East)

Life Science Recruitment

Dublin
Permanent
Full-time

24 days ago
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Regional Service Manager (East)Our client is Ireland’s leading provider of sampling, analysis and on-contract analysts to the food, environmental, pharmaceutical and medical device industries. Founded in 1994, they are renowned for delivering high-quality laboratory data, always on time and in the most customer-focused way.They are seeking a highly motivated Regional Service Manager to oversee and manage the operational performance of their services across various client sites. The ideal candidate will have a solid science or technical background, substantial client-facing experience, and a proven track record in managing teams of analysts (chemistry/micro) and enhancing service delivery. This role will involve significant travel, engaging with both clients and on-site analysts to ensure exceptional service quality and to anticipate and address their clients’ future needs.This is a field-based role covering Eastern and South Eastern region of Ireland so a Dublin/East coast location would be ideal.Role/Responsibilities:

Manage and supervise the performance of our clients analysts on client sites, ensuring adherence to quality standards, procedures, and timelines.
Conduct monthly on-site visits at a minimum to assess and enhance service levels, address client concerns, and proactively identify opportunities for improvement.
Interface directly with clients to understand their evolving needs, cultivate relationships, and maintain high client satisfaction.
Collaborate with internal teams to develop strategies that improve service quality and efficiency.
Generate comprehensive reports on site performance, key observations, and recommendations for management.

Education/ Essential Requirements:

Bachelor’s degree or higher in a scientific or business field (Microbiology, Chemistry, Biology, Business, HR or related discipline).
Minimum of 5 years’ experience in a client-facing role within the scientific industry, preferably in a service or project management capacity.
Proven ability to manage and lead remote teams, ensuring high performance and adherence to quality standards.
Proficiency in analyzing data, generating reports, and presenting findings to both internal and external stakeholders.
Willingness and ability to travel extensively (60-80% of the time).
Clean drivers license essential

Competencies:

Excellent communication and interpersonal skills.
Good time management and organizational skills.
Ability to prioritize and multitask effectively.
Ability to foster and maintain trusted and collaborative working relationships with clients, direct team and wider remote teams.
Excellent oral and written communication skills with the ability to keep all stakeholders informed.
Ability to adapt to changing circumstances, ensuring flexibility to support stakeholder needs.
Strong leadership and problem-solving skills.

For further details please contact: Karen Shiel at 087 745 2487 or send CV in confidence to

Life Science Recruitment