
Junior Associate Director, IT, Application Manager
- Dublin
- Permanent
- Full-time
- Lead and manage a team of IT professionals responsible for application support and maintenance.
- Manage and resolve reported incidents, investigating root causes, and escalating issues as needed to ensure minimal disruption to business operations.
- Develop and implement strategies for application lifecycle management, including upgrades, patches, and enhancements, ensuring quality standards before production deployment.
- Collaborate with stakeholders to identify business requirements and translate them into technical solutions
- Monitor application performance and implement improvements to enhance efficiency and user experience
- Facilitate data integration between different financial systems and ensuring seamless data exchange to support various business processes.
- Manage vendor relationships related to software applications for both in-house and vendor applications
- Develop and maintain documentation for application processes, procedures, and configurations
- Implement best practices for application security and compliance, in adherence to compliance standards to protect sensitive financial data.
- Undertake regular review of application performance, issues, and recommending improvements.
- Stay current with emerging technologies and industry trends to recommend innovative solutions
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3-5 years of experience in IT application management
- Strong knowledge of enterprise software applications and their management
- Proficiency in IT service management principles and practices
- Experience with cloud computing platforms and their integration with on-premises systems
- Excellent project management skills with the ability to manage multiple projects simultaneously
- Strong analytical and problem-solving skills with attention to detail
- Exceptional communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
- Demonstrated leadership experience in managing and mentoring IT professionals
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong commitment to continuous learning and staying updated with emerging technologies
- Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards
- An understanding of Microsoft Windows Server environments, SQL Server, Microsoft IIS and AWS.
- SQL Query development and SQL Server Reporting Services development experience will be an advantage.
- Knowledge of business continuity and disaster recovery principles to ensure application availability during unexpected events.