Partner Support Specialist

Manpower View all jobs

  • Galway
  • €18.00 per hour
  • Permanent
  • Full-time
  • 3 days ago
Partner Support Specialist
ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup Ireland with a possibility of extension. This position is a Hybrid role based in Galway.This role supports complex, high-impact partner scenarios that require close collaboration across multiple internal teams, often involving issues that impact business continuity for partners and internal stakeholders. You will act as a central point of coordination, ensuring seamless orchestration, clear communication, and timely resolution.The role involves:
  • Supporting the Partner Orchestration Services function, managing complex, cross-functional initiatives involving Partner blocking issues and payment issues.
  • Acting as an orchestrator across multiple internal teams, ensuring alignment, accountability, and progress toward resolution of partner-impacting issues.
  • Managing time-sensitive and business-critical cases, with a strong focus on minimizing disruption and ensuring continuity for partners and internal stakeholders.
  • Proactively identifying risks, dependencies, and potential escalations, and driving actions to mitigate them.
  • Owning and managing stakeholder communication, setting clear expectations and providing high-quality, consistent updates.
  • Delivering excellent quality standards in all written and verbal communications, ensuring clarity, accuracy, and professionalism.
  • Building strong relationships with key stakeholders, including Partner Managers and cross-functional teams, to enable effective collaboration.
  • Maintaining and improving internal systems of partner records, ensuring data accuracy and visibility across teams.
  • Identifying opportunities to enhance processes and improve the overall partner experience, particularly within complex orchestration scenarios.
  • Contributing to the evolution of the Partner Support portfolio in line with PES priorities.
  • Flexibility around working hours may be required.
Education and Qualifications / Skills and Competencies:
  • University Degree/Student in Business/IT preferable
  • Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes.
  • Creative thinking, willingness and ability to quickly learn new concepts and technologies
  • A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
  • Ability/openness to work well in a multicultural and multinational environment
  • Able to work independently and take ownership of assigned tasks
  • Experienced IT User - Outlook, Excel, Word, PowerPoint
  • Fluent in English and additionally a European language is a benefit.
  • Experience in handling customers directly
  • Proven experience in improving efficiency on processes.
  • Proven track record of positive communication with project stakeholders
What we offer:
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.For more information about this role kindly contact Aminat Ibrahim on

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