Avoca Learning & Development Specialist

• Complete an Annual frontline Learning & Development needs analysis based on but not limited to the Avoca Talent Score card data, annual engagement survey results & the annual Avoca HR People Strategy.
• Develop and communicate the agreed annual frontline Learning & Development plan to all stakeholders.
• Deliver training programs/initiatives specific to business needs and client expectations.
• Support in the delivery of an engaging ‘Warm Welcome to Avoca’ induction and onboarding across the Avoca business, part of which will be co-ordinating the ‘new starters ‘monthly Mill Heritage visit.
• Create and deliver training to elevate the overall customer experience & journey, ensuring consistent seamless service and exceptional standards across all locations.
• Work collaboratively with key stakeholders to design and delivery Standard Operating Procedures (SOPs) to ensure all hospitality & production colleagues adhere to our stringent hygiene, and safety regulations, whilst delivering consistent quality across the board.
• Support where required in the development, design and delivery of Aramark (parent company) learning and development initiatives.
• Ensure all stores, Central Distribution Centre (CST), Central Bakery & Kitchen Production Unit (CBK), Avoca Mill & Head office have sufficient ‘Train the Trainers’ to support in the role out of training during each colleague’s employment lifecycle.
• Create a centre of learning & development excellence store.
• Ensure where required ‘refresher training’ is designed and delivered.
• Ensure the business is 100% compliant for all mandatory and compliance training e.g. Health & Safety, Business Conduct Policy (BCP) with the relevant stakeholders to safeguard our colleagues and customers.
• Responsible for the creation and management of monthly dashboards for tracking and reporting purposes, to be shared with the senior business leaders regarding all learning activities.
• Create interactive and visually appealing training content, including but not limited to graphics, animations, videos, live demonstrations.
• Ensure all training is delivered within agreed timelines, and of high-quality standard.
• Evaluate the effectiveness of all learning experiences delivered using agreed metrics and methodologies e.g. customer feedback, mystery shopper results, etc. to continually refine and continuously enhance the customer experience.
• Talent Development
• In conjunction with the relevant stakeholders create & deliver development programs to ensure there’s continuous development for frontline colleagues.
• Promote a collaborative environment during the learning experience to enhance colleague knowledge, understanding and engagement.
• Identify external Apprenticeship programs or other accredited programmes that would be of benefit to Avoca and co-ordinate the nomination and attendance of Avoca colleagues in line with budget constraints.
• Identify with relevant stakeholders where no external apprenticeships are available could an internal apprenticeship be created and delivered.
• Co-ordinate the attendance of Avoca colleagues to relevant Aramark programs e.g. Make Your Mark etc.

• Qualifications & experience relating to learning or instructional design & delivery circa 5+ years.
• Experience of creating and delivering training using blended methodology, including digital, virtual and in person.
• Operational experience in Hospitality / Retail.
• Ability to work with and internal and external stakeholders to delivery all identified needs.
• Ability to work under pressure with agility and resilience at pace.
• Demonstrate outstanding written and oral communication skills.
• Build rapport with all stakeholders.
• Worked with authoring tools and Learning Management Systems (LMS).
• Work independently and as part of a team; use own initiative.
• Attention to detail.

Aramark