Head of IT

• Lead the IT function, ensuring services consistently meet business requirements and align with recognised industry best practices.
• Serve as the primary IT contact for senior leadership, keeping executives and business stakeholders informed on all technology matters.
• Work closely with every department to understand their technology needs and design solutions that address them effectively.
• Plan and oversee the rollout of new technologies, providing direction to the internal IT team, managed service partners, and other staff.
• Own the integration and day-to-day reliability of the Website, ERP, and WMS platforms, ensuring customer orders flow through these systems efficiently.
• Oversee all aspects of ICT service delivery to maintain a secure, dependable, and fully operational environment.
• Establish and uphold appropriate governance for IT services and projects.
• Define and execute the IT strategy in support of the company's mission and strategic goals.
• Manage vendor relationships and procurement, including negotiating SLAs and holding suppliers to agreed targets and standards.
• Create and enforce policies, procedures, and standards for IT systems, services, and frameworks in line with best practice.
• Hold overall accountability for IT Security and Disaster Recovery.
• Develop and control the IT budget, prioritising spend according to company objectives.
• Manage projects across infrastructure rollouts, consolidations, and upgrades.
• Contribute to business-wide process improvement initiatives.
• Continuously monitor emerging technologies and assess their potential benefits for the organisation.

• Proven background in IT leadership with 7+ years in IT, covering strong Infrastructure, Network, and Applications Support experience-preferably within warehousing/manufacturing.
• Demonstrated ability to derive value from ERP systems in warehousing/manufacturing, including use of reporting tools to present insights for decision-making.
• Solid project management capability and experience applying structured project management frameworks.
• Strong understanding of business processes with a track record of using technology to drive efficiency.
• Excellent vendor and relationship management skills.
• Advanced analytical and problem-solving abilities.
• Outstanding communication skills.
• Broad functional and technical knowledge of IT systems and technology trends, with awareness of the risks and opportunities they create for the business.
• Wide familiarity with ICT systems, applications, and operating systems.
• Awareness of Data Protection legislation and its implications for ICT.

Cpl Group