Receptionist and Information Provider (CE) - Job Description. Responsible to: Reporting to the Development Manager on a day-to-day basis. Purpose of the job: 1. Provision of receptionist duties 2. Provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Depending on the needs of the service, the role may be more focused on 1 or 2 above. Main Duties: Reception Duties First point of contact for members of the public who get in touch by phone, by email, in person. Presenting a welcoming and professional response to clients Managing a busy phone line, and call-in service Fielding calls and emails by gathering client details and directing queries as appropriate to information provider staff Responding directly to clients on simple queries Assisting with the management and administration of the reception area Ensuring adequate stocks of forms, leaflets etc. and replenishing same as necessary. Supporting the Development Manager and Information Provider staff in their work Other duties as assigned by the Development Manager Information Provision Duties The direct delivery of information, advice and advocacy services in line with service guidelines and protocols Follow up work arising from information and/or advocacy sessions with clients. Assisting the Development Manager in developing innovative processes for the provision of quality information to clients using the Citizens Information website www.citizensinformation.ie as an information tool, supplemented by other relevant information sources. Operation of query management, advocacy case management and data collection/statistical analysis systems Operation of systems for monitoring and evaluation of the service Assisting in any research and/or social policy initiatives appropriate to the development of the service. Identifying and feeding back to the Citizens Information Board, issues that have social policy implications Such duties (including administrative duties) as may be assigned from time to time by the Development Manager.
