Swedish Speaking Customer Service Subscription-Based Services - Work In Greece

Mercier Consultancy View all jobs

  • Dublin
  • €18,000-22,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives specializing in Subscription-Based Services. This role is based in beautiful Greece and is perfectly suited for individuals who are enthusiastic about customer service and are looking to join a vibrant team in a stunning location. As a representative, you will assist customers with their subscriptions, providing excellent support while communicating in Swedish.Key Responsibilities
  • Manage inquiries related to subscription services via phone, email, and chat in Swedish.
  • Provide information about subscription plans, pricing, and benefits to customers.
  • Assist customers with subscription management, including upgrades, downgrades, and cancellations.
  • Resolve issues and inquiries effectively, ensuring a high level of customer satisfaction.
  • Document customer interactions in the CRM system to maintain accurate records.
  • Collaborate with internal teams to enhance customer experience and streamline processes.
  • Stay informed about company products and industry trends to better assist customers.
Requirements
  • Fluency in Swedish (both written and spoken) is essential; knowledge of English is advantageous.
  • Prior experience in customer service, preferably in subscription-based services.
  • Strong communication skills and a proactive attitude towards customer needs.
  • Ability to handle multiple inquiries efficiently in a fast-paced environment.
  • Excellent problem-solving skills with a focus on delivering exceptional customer service.
  • Comfortable using CRM software and general office applications.
  • Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits * Competitive Monthly Salary
  • 2 Extra Salaries Per Year
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Health Insurance
  • And Much More...

Mercier Consultancy