Sales Support Engineer

• Continuously review and assess active customer opportunities on the company CRM system, that are specified as requiring additional technical information and solution specification, at the pre-sales stage.
• Liaise with other members of the sales team, other department members at Tierney's, customers and suppliers, to provide the information that is required to complete and issue sales quotations and proposals, to Tierney's prospective and existing customers
• Carry out on-site customer surveys, again liaising with members of the Tierney's Technical Services teams and the Client Business Account managers, as required
• Develop and manage a system for scoping the quantity of Technical Labour time, Professional Services & Project Management charges applied to quotations and proposals
• Prepare and finalise customer quotations and proposals, as required, working closely with Tierney's Client Quotations & Proposals Coordinator and Inside Sales Supervisor/ Manager.
• Continuously develop and document knowledge & information, from both a sales and technical perspective, on the products, services and solutions that Tierney's offers its customers
• Keep abreast with product changes and upgrades that are upcoming, and with other relevant products that are coming to market
• Provide product information, sales collateral and technical specifications to clients and other members of the Sales team, as required
• Use of all dedicated company software platforms: Professional Services Automation (PSA), CRM, Documentation and Remote Monitoring and Management (RMM) systems.
• Develop, over time, an understanding of the products and services offered by Tierney's competitors.
• Attend and participate in New Business Development calls and meeting, online and onsite, as required, supporting other sales team members and adding confidence to the customer's perspective of Tierney's
• Assist in the development and delivery of POS (point of sale) presentations and demonstrations to potential customers.
• Maintain and manage the necessary relationships with Tierney's vendors, suppliers and partners, both on product specification and price
• Manage the product catalogue in Tierney's Professional Services Automation (PSA) system, together with Tierney's Client Quotations & Proposals Coordinator and Inside Sales Supervisor/ Manager.
• Attend trade shows, seminars and network events, to meet with existing and prospective customers, promote products and to learn about industry developments.
• Contribute to the overall department and company financial targets.
• Attend company training seminars regarding company products, systems, and processes.
• Prepare for and attend, locally or remotely, company sales and any other relevant meetings.

• Ideally, the successful candidates will have a minimum of 3 years' experience working within the IT industry, in a technical role.
• IT field services experience including workstation & network (Admin, WiFi, POS), installations is advantageous.
• Understanding of Cloud Solutions and Technology, including M365 & Azure
• Cyber Security experience
• Excellent communication and interpersonal skills required
• Strong attention to detail, organisational ability and follow through
• Ability to work independently and use one's own initiative
• Strong team player, collaborates and supports colleagues in achieving team goals
• A full clean driver's licence and a willingness to travel to customer sites

• Competitive Salary
• Career Development and Growth
• Opportunity to undertake Industry Recognise Qualifications.
• Access to Employment Assistance Programme (EAP)
• On site parking
• Hybrid Role
• Life Assurance Scheme

Tierneys Office Automation