(Senior) Technical Account Manager - SaaS / Cloud Operations

Körber View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 15 days ago
Your role in our teamKörber Pharma Software, an industry leading software provider in the pharmaceutical and biotech sector, is seeking a (Senior) Technical Account Manager to join our Technology Operations (TechOps) organization. In this role, you serve as the key technical liaison for our customers, ensuring smooth deployments, upgrades and ongoing SaaS operations. You will align customer needs with Körber's technical capabilities, coordinate cross-functional teams and contribute to delivering resilient, compliant and customer centric cloud services.This role is based in Ireland and may require occasional travel to customer locations throughout Europe.
  • You will collaborate with Sales and Project teams to support customer onboarding, deployments and upgrade planning
  • You will coordinate technical capabilities, standard SaaS processes and resource scheduling across stakeholders
  • You will maintain version histories for our cloud customers and ensure n-1 release compliance
  • You will track operational activities, installations and service efforts, providing transparency to internal and external stakeholders
  • You will ensure structured knowledge management and clear documentation across the TechOps team
  • You will oversee KPIs, analyze process efficiency and drive continuous improvement
  • You will act as the key contact for customers, project teams and internal Cloud Operations, Deployment and SaaS Engineering groups
  • You will support issue resolution, drive proactive risk management and enable smooth cross-functional collaboration
  • You will contribute to the planning and coordination of SaaS upgrades, releases and operational roadmaps
  • You will collaborate with the technical organisations to ensure the highest availability of our SaaS production environments.
Your profile
  • A Bachelor's degree in Computer Science, Information Technology or a related field
  • 10-12 years of experience in a similar technical customer facing or project oriented role
  • Strong understanding of SaaS, APIs, containerization and cloud platforms (AWS preferred, Azure is a plus)
  • Expert level hands-on IT knowledge (Linux, TCP/IP, VPN, Routing, Firewalls)
  • Experience working with Jira and ServiceNow
  • Background in regulated environments and/or production environments preferred (e.g., GMP)
  • Knowledge of MES or PAS-X is a plus
  • Excellent communication skills, confidence in customer facing interactions and strong analytical thinking
  • Ability to quickly understand complex technology stacks and translate operational needs into actionable steps
  • Critical thinking and an operational mindset are a must
  • Structured, proactive way of working with strong problem solving skills
  • Resilient team player with a collaborative mindset and high ownership mentality
  • Fluency in English; additional languages (e.g. German, French) are a plus
  • Relevant certifications (AWS/Azure Architect, CCNA) are advantageous
Your working environment at KörberKörber Business Area Pharma is the leading provider of MES software for the pharmaceutical and biotech manufacturing industry. Our first-class PAS-X software enables customers to control and document the production of life-saving therapies, ensuring the best possible outcomes for their business and for patients.
We are looking for talented individuals who want to drive the future of digital manufacturing, automation and cloud technologies with us.Your benefits
  • You will work in an exciting and international environment with customers and colleagues from around the world
  • We offer you individual long-term development opportunities in challenging, innovative projects where you will quickly take on responsibility
  • You will gain expertise in state-of-the-art industry technologies
  • Our modern office is conveniently located at the Dublin GEC - Ireland's largest global entrepreneurial superhub
  • You will have access to a pension scheme
  • You will have access to a comprehensive health insurance plan
  • We offer flexible working time models including home office
#LI-LF1Apply now and join our team!Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time.We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here - it's worth taking a look!If you have any questions or technical problems, please send us an e-mail to . Larissa Franz is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.We are Körber – an international technology group with around 13,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Körber