Associate Solutions Consultant


  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
Job Description

Who We Are:

Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2019 has been an exciting year for us and as we look towards 2020 we continue to grow at a rapid rate and race towards our multi-billion dollar revenue goals.

Our SMB business, supporting customers up to 100 employees, represents over 40% of EMEA’s total sales and with our increasingly complex product line, we are now hiring TWO Solutions Consultants in Dublin to provide dedicated support to this critical sales team.

Whether you have Zendesk experience as a user or administrator, or if you have a presales background in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.

Job Overview:

As one of our SMB Solutions Consultants, you’ll support our Dublin based SMB sales team by providing technical and functional support on their key opportunities, as well as ensuring they have access to the tools and techniques necessary to be self-sufficient in smaller deals.

Your mission is to ensure product selection. You must be both sales focused and technically savvy. You’ll be the technical bridge between our Sales team and their prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and delivering technical information, primarily via remote calls and video conferences.

You will also help develop, manage and deliver tools, collateral and an engagement approach to ensure that the sales team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the SMB sales organisation.

What you have:

1-2 years of SMB software presales experience OR 1-2 years administrator level experience of Zendesk solutions

Excellent interpersonal, communication, persuasion, presentation and writing skills.

Fluency in German and English

Problem-solving skills, including the ability to meet a business requirement with a technical solution.

Must be willing to work in a fast-paced environment and have a can-do and proactive attitude

Obvious passion!

Even better if you also have...

A European Language (French, German) is a big plus!

Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.

Awareness and understanding of AWS

Additional European languages.

Knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


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