Assistant Care Services Manager

• Lead daily rostering to ensure continuity of care and optimal matching of PAs and service users.
• Use data from schedules and care plans to balance HSE-funded hours with staff availability and user preferences.
• Maintain accurate records in rostering and care-management systems to support timely decision-making.
• Respond promptly to emergent issues affecting service delivery and participate in the shared after-hours on-call rota.

• Build respectful relationships with service users through clear, empathetic, and timely communication.
• Ensure that communication and decisions reflect the principles of independent living and user choice.
• Act as a facilitator-alongside the Care Services Manager-to highlight unmet needs and support applications for additional resources when appropriate.
• Handle concerns and feedback sensitively and professionally using standard processes, ensuring learning is captured for service improvement.

• Provide day-to-day guidance, support, and supervision to a dispersed workforce of PAs.
• Keep remote staff connected through clear updates, check-ins, and two-way communication channels.
• Support the Care Services Manager to conduct on site assessment, risk revies, investigations and face to face staff meetings.
• Support the Care Services Manager and Senior Leadership to deliver key team metrics; performance management, absence monitoring, and return-to-work processes in line with policy.
• Reinforce consistent application of HR procedures and escalate issues appropriately to the Care Services Manager.

• Work closely with the Clinical Lead to ensure care aligns with clinical considerations and risk management.
• Coordinate with the Training & Development Officer to support staff competence, induction, and compliance.
• Collaborate with the Homecare Services Administrator to ensure smooth workflow and accurate information sharing.
• Contribute to a positive, solutions-focused team culture built on trust and shared accountability.

• Lead or support small, well-defined projects to enhance quality, efficiency, or communication.
• Examples include workflow standardisation, documentation updates, digital tool optimisation, and scheduling process reviews.
• Track milestones, report progress, and share learning with the team and Care Services Manager.

• Champion empathy, dignity, and respect in all interactions with service users and staff.
• Promote independent living principles-autonomy, choice, and control-in everyday decision-making.
• Model calm, compassionate communication, especially in high-pressure or time-sensitive situations.

• A third-level qualification in a relevant discipline (e.g., Health and Social Care, Social Work, Healthcare Management).
• Minimum of 2-3 years of experience in the home care or disability sector, with a proven track record in coordinating services.
• Exceptional verbal and written communication skills; able to manage complex conversations with clarity and empathy.
• Proven experience supervising or coordinating remote staff in a service delivery environment.
• Strong background in rostering/scheduling and operational problem-solving. Proficiency with scheduling or care-management systems, e.g. OneTouch.
• Experience in homecare, disability, or community-based services.
• Sound judgement, resilience under pressure, and the ability to prioritise competing demands.
• Access to a car and availble to conduct site visits, with paid expenses.
• Demonstrated commitment to person-centred practice and independent living.
• Experience supporting HR processes (attendance, performance, conduct) and applying policies consistently.
• Familiarity with HSE processes, funding structures, or disability service models.
• Experience delivering service-improvement or quality projects.

Collins McNicholas