Customer Advisor - 20hrs Per Week - Dublin
JoJo Maman Bébé
- Dublin
- Permanent
- Full-time
- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.
- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-develop mentality and a curiosity to learn new product independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
- Be a brand ambassador, ensuring that our values and ethos are never compromised
- Be honest and respectful
- Work collaboratively
- Talk openly and actively listen
- Take ownership of all aspects of the role
- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
- Why work on your Birthday? Have it off!
- Helping plan for the future - contributory pension scheme
- Being mindful – Health and Wellbeing Hub
- Having a great time - fabulous social events
- Supporting our communities – volunteer days
- We love our products! Up to 40% discount for you to enjoy
- “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.