Catalyx are seeking a Supply Chain Customer Service Team Lead to join our team and work on our customer site in Dublin.Who We Are:Catalyx is a machine vision and automation company that integrates technology and people to help global manufacturers and logistics companies achieve next-generation levels of quality and throughput. For over thirty years, the minds behind Catalyx have been at work maximizing operational processes across highly regulated industries by inventing new technology applications and supporting companies with technical experts. With 9 global offices, over 550 team members, and 3,000 projects under our belt (and counting), we have the capabilities and reach to solve unique process problems at scale - and the vision to keep doing what's never been done before. For more information visit .Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.Responsibilities:Act as Team Lead for the Catalyx Customer Service Team based on the customer site.Provide 1 to 1 engagement and monitor employee performance.Managing the day to day activities and coordination of Customer Service CoordinatorsAct as Escalation Point for any issues within the Customer Service Team.Co-ordinate and maintain the sales order entry processing function - orders, acknowledgements, invoicing, credits etc.Dealing with queries from Customers or Sales Team in a timely mannerProvide support to commercial Team with timely responses to enquiriesBe familiar with Products and Processes to facilitate swift responses to customer enquiries.Participate in regular business reviews, conference calls and face to face, based on defined customer portfoliosLiaising with Distribution to ensure accuracy regarding schedule adherenceLiaising with Manufacturing to ensure accuracy regarding schedule adherenceLiaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set upsMaintaining accuracy on customer forecast information to support all planning activitiesMaintain accurate and organized customer files for all orders, business reviews etc.Timely preparation of weekly/monthly metrics as set out by site managementEnsure full compliance with regulatory requirements.Ensure Quality and EHS policies and procedures are adhered to at all timesAny other duties as required from time to time by your ManagerRequirements:Third level Diploma / Degree in business or technical field preferably Supply Chain managementPrevious experience in a Customer Services role within a Pharmaceutical and Supply chain environment.Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectivelyUnderstanding of Forecasting and Supply and Demand Supply Chain modelsStrong communication and interpersonal skills with an ability to influence in a positive mannerExcellent organisational and planning skillsExcellent understanding of ERP systems specifically SAP and MS officeThorough knowledge of Supply chain management on execution of deliveries into Global marketsUnderstanding of Quality Management and compliance systems within the Pharmaceutical industryAbility to drive manage and drive projects to completionAbility to generate appropriate and robust business relationships with customersAbility to influence customers where necessary and deal with difficult customer communicationsResilient profile with the ability to deliver in an ambiguous environmentAbility to engage and manage multiple stakeholders to achieve the objectiveOrganised with systematic approach to prioritisationProcess orientated to achieve the business objectiveWhy Join Catalyx?At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.
