Knowledge Management Specialist

Candidate Manager

  • Kilkenny
  • Permanent
  • Full-time
  • 7 days ago
Role Title: Knowledge Management Specialist
Role Location: Dublin or Kilkenny Hybrid
Company: Vhi Insurance DacA full-time and permanent position has arisen within Vhi for Knowledge Management Specialist role. The Knowledge Management Specialist is responsible for facilitating the creation and maintenance of high-quality knowledge resources that support frontline colleagues across Retail Intermediary, Group Business Services, and Claims within Vhi Insurance. This role promotes collaboration, operational efficiency and service excellence by ensuring colleagues have access to accurate, actionable, and user-friendly information enhancing customer interactions. This role ensures that critical knowledge is captured, organised, and is easily accessible to our insurance colleagues, enabling informed decision making and continuous improvement.Benefits:
  • Hybrid working opportunities
  • Health Insurance
  • Performance related pay
  • Company pension
  • And many more
Role Purpose
  • Lead and contribute to knowledge management, information architecture, and knowledge strategy initiatives, ensuring best practices are applied across the organisation.
  • Manage the full knowledge lifecycle, including the creation, curation, dissemination, and retirement of content, ensuring information remains accurate, accessible, and aligned with business needs.
  • Ensure knowledge articles are clear, concise, and aligned with defined KM templates, standards, and strategic objectives.
  • Regular update and refinement of knowledge through article feedback and periodic verification process, to ensure accuracy and relevance.
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